Nut upsuser - Jun 2021 - [EXTERNAL] Couple questions about the output of upsc command

1. Firmware version 15.5.1

2. The card is rather hard to reach so I ran the reboot command from SSH.
The command finished instantly and caused no loss of SSH connectivity,
which surprised me, though maybe it actually rebooted anyways.

3. battery.runtime, ups.load, output.realpower are still fixed and
unchanged, and battery.runtime.low/battery.charge.low are still missing.

On Sun, Jun 13, 2021 at 9:44 PM David Zomaya <David_Zomaya at
tripplite.com>
wrote:
> > The "Output Power" and "Output Load" figures are
fixed at 265W and 30%
> in SSH, which differs from the figures on the LCD.
>
> They should track pretty closely, so that sounds like a problem. Assuming
> the numbers are not updating on a refresh of the screen (invoked by
> pressing the enter key), that probably explains (at least some of) the upsc
> issues.
>
> Can you:
> 1-  Confirm the firmware version (from the "About" SSH submenu)
> 2- Reboot the WEBCARDLX.  It sounds like you're local, if so there is a
> pin reset button you can press and release just above/below (depending on
> card orientation) the Ethernet LEDs. Alternatively, you can reboot via the
> SSH menu or CLI.
> 3- Let me know what issues persist  after the card boots back up
> ?
>
> I plan to run some SNMP/NUT tests later this week that will help answer
> the general questions, but I'd like to get you up and running before
that
> if we can.
>
> Thank you,
> David Zomaya
> Tripp Lite
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ________________________________
>  This message is for the addressee's use only. It may contain
confidential
> information. If you receive this message in error, please delete it and
> notify the sender. Tripp Lite disclaims all warranties and liabilities, and
> assumes no responsibility for viruses which may infect an email sent to you
> from Tripp Lite and which damage your electronic systems or information. It
> is your responsibility to maintain virus detection systems to prevent
> damage to your electronic systems and information.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20210613/cc7e5dfc/attachment.htm>

> 1. Firmware version 15.5.1
Thanks. We've released several versions since 15.5.1, but we should be able
to get it working.

Latest firmware is here:
https://www.tripplite.com/products/management-firmware-matrix

Probably makes sense to upgrade after we sort through the issues here, but
15.5.1 should work.
> 2. The card is rather hard to reach so I ran the reboot command from SSH.
The command finished instantly and caused no loss of SSH connectivity, which
surprised me, though maybe it actually rebooted anyways.
There should have been a drop of SSH connectivity.
Can you check:
* The "uptime" command from the CLI
* The event log for a "PowerAlert Started" event (one of these is
written to the event log after each reboot)

My guess is either:
The uptime will not have reset and there will be no recent entry for
"PowerAlert Started", or they'll both imply the reboot occurred
after #3.
> 3. battery.runtime, ups.load, output.realpower are still fixed and
unchanged, and battery.runtime.low/battery.charge.low are still missing.
I'd expect the same results on these tests until we get 2 straightened out.


Thank you,
David Zomaya
Tripp Lite

________________________________
 This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.