Carlos Chavez
2022-Nov-30 01:24 UTC
[asterisk-users] MixMonitor not recording through transfer
I have the following scenario: Agent calls external number Mixmonitor starts recording call After agent speaks with customer they need to transfer them to an extension that will simply play a message Customer hangs up The problem is that the recording stops the moment the agent transfers the call to the other extension. We need the recording to include the message from the other extension. We use Asterisk 16 on this server. I know that the AUDIOHOOK_INHERIT function was deprecated long ago so I should not need anything extra to keep recording through transfers, or am I wrong? -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez +52 (55)8116-9161
Joshua C. Colp
2022-Nov-30 09:39 UTC
[asterisk-users] MixMonitor not recording through transfer
On Tue, Nov 29, 2022 at 9:24 PM Carlos Chavez <cursor at telecomab.mx> wrote:> I have the following scenario: > > Agent calls external number > > Mixmonitor starts recording call > > After agent speaks with customer they need to transfer them to an > extension that will simply play a message > > Customer hangs up > > The problem is that the recording stops the moment the agent > transfers the call to the other extension. We need the recording to > include the message from the other extension. We use Asterisk 16 on > this server. I know that the AUDIOHOOK_INHERIT function was deprecated > long ago so I should not need anything extra to keep recording through > transfers, or am I wrong? >MixMonitor records the channel it is placed on, and follows the channel it is placed on. If you're recording the AGENT channel then it won't follow. You have to record the customer channel. -- Joshua C. Colp Asterisk Project Lead Sangoma Technologies Check us out at www.sangoma.com and www.asterisk.org -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20221130/92be1fdf/attachment.html>