asterisk users - May 2017 - Automatically dial a number, then an extension

All;

    I have an application that dials a list of numbers and then plays a
recorded message. My customer uses it to dial a list of customers to confirm
their appointment for the next day. No biggie, maybe 25 - 30 calls per day
for customers who want the confirmation call. What they need now is a way to
dial an extension after the number is dialed and answered. I've seen that
before, but I just can't remember where. I was wondering if anyone else has
implemented something along these lines. Any insight at all would be greatly
appreciated.

Thanks Much;

John V.   

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Le 15/05/2017 ? 17:34, Tech Support a ?crit :
> All;
>
>     I have an application that dials a list of numbers and then plays a
> recorded message. My customer uses it to dial a list of customers to
> confirm their appointment for the next day. No biggie, maybe 25 ? 30
> calls per day for customers who want the confirmation call. What they
> need now is a way to dial an extension after the number is dialed and
> answered. I?ve seen that before, but I just can't remember where. I was
> wondering if anyone else has implemented something along these lines.
> Any insight at all would be greatly appreciated.
>
> Thanks Much;
Hi,

look at option G in dial command

-- 
Daniel

In article <004201d2cd90$cad754e0$6085fea0$@us>,
Tech Support <asterisk at voipbusiness.us> wrote:
> 
>     I have an application that dials a list of numbers and then plays a
> recorded message. My customer uses it to dial a list of customers to
confirm
> their appointment for the next day. No biggie, maybe 25 - 30 calls per day
> for customers who want the confirmation call. What they need now is a way
to
> dial an extension after the number is dialed and answered. I've seen
that
> before, but I just can't remember where. I was wondering if anyone else
has
> implemented something along these lines. Any insight at all would be
greatly
> appreciated.
> 
> Thanks Much;
> 
> John V.   
That depends on how you are playing the message. If you are doing an Originate,
either via the AMI or via a call file, then you dial the outbound call using
the Channel parameter, and when the call is answered, it gets attached to the
dialplan segment given by your Context, Extension and Priority parameters.

The dialplan segment at its simplest could be something like this:

[myplaycontext]
exten => s,1,Playback(${MESSAGE})
exten => s,n,Hangup

You would give:
Context: myplaycontext
Extension: s
Priority: 1

You would need to supply the message filename in the variable MESSAGE in the
AMI command or call file (maybe you need _MESSAGE or __MESSAGE when setting).

But you can make it more complex, and could do something like:

[myplaycontext]
...
exten => _X!,1,Wait(3)
exten => _X!,n,SendDTMF(${EXTEN})
exten => _X!,n,Wait(5) ; how long???
exten => _X!,n,Playback(${MESSAGE})
exten => _X!,n,Hangup

So if your recipient has an extension number configured, instead of giving s as
the Extension, you give the extension number.

Alternatively, you could supply the DTMF to be dialled in a channel variable.

The problem you will have is that, while for direct lines, you know when to
start playing the message, as you can tell when the line has been answered,
when dialling an extension number on the answering PBX, you have no way of
telling when that extension has been answered and it is safe to play the
message.
That is why I added the comment "how long???", as it is just a guess.

Cheers
Tony
-- 
Tony Mountifield
Work: tony at softins.co.uk - http://www.softins.co.uk
Play: tony at mountifield.org - http://tony.mountifield.org

Hi John,

I think we need to known how you play the audio to the customers, before we
can help you.

Are you using AMI? Or AGI maybe? Or Call files?

What Asterisk version do you have?

El 15 may. 2017 12:35, "Tech Support" <asterisk at
voipbusiness.us> escribi?:
> All;
>
>     I have an application that dials a list of numbers and then plays a
> recorded message. My customer uses it to dial a list of customers to
> confirm their appointment for the next day. No biggie, maybe 25 ? 30 calls
> per day for customers who want the confirmation call. What they need now is
> a way to dial an extension after the number is dialed and answered. I?ve
> seen that before, but I just can't remember where. I was wondering if
> anyone else has implemented something along these lines. Any insight at all
> would be greatly appreciated.
>
> Thanks Much;
>
> John V.
>
> --
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>
> New to Asterisk? Start here:
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Hey;

   What happens is that a script logs into the AMI and originates a call. When
the call is answered, it jumps to a context in the dial plan.

Thanks Much;

John V. 

 

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Victor Villarreal
Sent: Monday, May 15, 2017 12:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Automatically dial a number, then an extension

 

Hi John, 

 

I think we need to known how you play the audio to the customers, before we can
help you.

 

Are you using AMI? Or AGI maybe? Or Call files? 

 

What Asterisk version do you have? 

 

El 15 may. 2017 12:35, "Tech Support" <asterisk at
voipbusiness.us> escribi?:

All;

    I have an application that dials a list of numbers and then plays a recorded
message. My customer uses it to dial a list of customers to confirm their
appointment for the next day. No biggie, maybe 25 ? 30 calls per day for
customers who want the confirmation call. What they need now is a way to dial an
extension after the number is dialed and answered. I?ve seen that before, but I
just can't remember where. I was wondering if anyone else has implemented
something along these lines. Any insight at all would be greatly appreciated.

Thanks Much;

John V.   


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On 5/25/2017 11:11 AM, Tech Support wrote:
> I need to be able to tell whether or not the far end extension picked up
might a waitForSilence come in useful here?