Pkg exim4 users - Apr 2008 - Relay not permitted: thunderbird/icedove

I have googled about this, asked questions on mozilla and dovecot lists,
and get no answers.  I am able to use Squirrelmail on my desktop, the
various instances of "mail" in scripts all work as intended, and mail
sent
from my website works as well, but I cannot send from Thunderbird (or
KMail, for that matter).  The exim4 configuration (split) has not changed
in some time.

This is the setup:

Exim4 set to "internet" delivers incoming mail to Dovecot IMAPS.  That
part works.  For a while, it did not - Icedove would crash when an attempt
was made to read a message, but sending worked.  In desperation, I wiped
Icedove and installed Thunderbird from the tar file (2.0.0.12).  Now
reading works, but sending does not.

Outgoing mail is handled by SMTP on port 25.  The system has a fixed IP
address.  Exim4 version is 4.69, and I''m running exim4-daemon-heavy.  I
have read through the changes implemented in the last 4 or 5 versions, but
none of them seem to apply.

What have I missed?

Thank you

Cam






-- 
Cam Ellison, PhD RPsych (BC #01417)
Cam Ellison & Associates Ltd.
3446 Beach Avenue
Roberts Creek BC  V0N 2W2
Phone 604.885.4806
Fax 694.885.4809
Cell 604.989.0635

On Tue, 2008-04-08 at 13:56 -0700, cam at ellisonpsychology.ca
wrote:
> In desperation, I wiped
> Icedove and installed Thunderbird from the tar file (2.0.0.12).  Now
> reading works, but sending does not.
Though I have no great ideas what''s wrong, you''d probably have
fewer
bumps if you used the Debian packages of programs.  The packaging is
supposed to integrate things with the rest of the system.
-- 
Ross Boylan                                      wk:  (415) 514-8146
185 Berry St #5700                               ross at biostat.ucsf.edu
Dept of Epidemiology and Biostatistics           fax: (415) 514-8150
University of California, San Francisco
San Francisco, CA 94107-1739                     hm:  (415) 550-1062

> Though I have no great ideas what''s wrong, you''d probably
have fewer
> bumps if you used the Debian packages of programs.  The packaging is
> supposed to integrate things with the rest of the system.
Generally, that''s exactly what I do, and that''s also what led
me into this
mess: the Icedove package.

Cam

-- 
Cam Ellison, PhD RPsych (BC #01417)
Cam Ellison & Associates Ltd.
3446 Beach Avenue
Roberts Creek BC  V0N 2W2
Phone 604.885.4806
Fax 694.885.4809
Cell 604.989.0635

On Tue, Apr 08, 2008 at 01:56:12PM -0700, cam at ellisonpsychology.ca
wrote:
> but I cannot send from Thunderbird (or
> KMail, for that matter).
What are the symptoms? Error messages, log entries, anything?

Greetings
Marc

-- 
-----------------------------------------------------------------------------
Marc Haber         | "I don''t trust Computers. They | Mailadresse
im Header
Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190

On Wednesday 09 April 2008 23:12:45 Marc Haber wrote:
> On Tue, Apr 08, 2008 at 01:56:12PM -0700, cam at ellisonpsychology.ca
wrote:
> > but I cannot send from Thunderbird (or
> > KMail, for that matter).
>
> What are the symptoms? Error messages, log entries, anything?
You need to configure your provider smtp as a "smarthost" rather then
send to
it directly. If you are using exim4, check its documentation. Note the type 
of authentication the provider requires, whether it is encrypted or plain 
text (less secure). My problem with this started when 012 began to require 
authentication to send (even if I were logged on).

Once smarthost is configured, your kmail or icdove or whatever will sent to 
localhost and  exim4 or its equivalent will do the rest.

> On Wednesday 09 April 2008 23:12:45 Marc Haber wrote:
>> On Tue, Apr 08, 2008 at 01:56:12PM -0700, cam at ellisonpsychology.ca
>> wrote:
>> > but I cannot send from Thunderbird (or
>> > KMail, for that matter).
>>
>> What are the symptoms? Error messages, log entries, anything?
The error message is "An error occurred ... The mail server responded:
Relay not permitted..."
The log entry:
2008-04-09 13:33:51 H=h24-207-104-15.cst.dccnet.com [24.207.104.15]
F=<cam at ellisonpsychology.ca> rejected RCPT <judi.ellison at
dccnet.com>:
relay not permitted
>
> You need to configure your provider smtp as a "smarthost" rather
then send
> to
> it directly. If you are using exim4, check its documentation. Note the
> type
> of authentication the provider requires, whether it is encrypted or plain
> text (less secure). My problem with this started when 012 began to require
> authentication to send (even if I were logged on).
>
> Once smarthost is configured, your kmail or icdove or whatever will sent
> to
> localhost and  exim4 or its equivalent will do the rest.
Setting it to ''smarthost" has no effect.  Importantly, the
behaviour
occurs with clients like Thunderbird, KMail, and Sylpheed; it does not
occur with Squirrelmail (which I am using at the moment), nor with mail
commands issued by php scripts that are part of my online assessment
system.  They just work.  So does mutt.

Squirrelmail sends as localhost, and that should be true of the php
scripts.  Sending with mutt produces this log entry:
2008-04-09 14:07:54 1JjhWM-0003K8-Ml <= cam at ellisonpsychology.ca U=cam
P=local S=764 id=20080409210754.GA12299 at ellisonpsychology.ca
2008-04-09 14:07:57 1JjhWM-0003K8-Ml => judi.ellison at dccnet.com
R=smarthost T=remote_smtp_smarthost H=mail.dccnet.com [24.207.1.253]
2008-04-09 14:07:57 1JjhWM-0003K8-Ml Completed

There''s something about the output from the (tested) GUI-based clients
that makes it look to exim4 like a relay.  My questions remain: what is
it, and what do I need to do with exim4.conf.conf to deal with this?

Thank you both for responding

Cam




-- 
Cam Ellison, PhD RPsych (BC #01417)
Cam Ellison & Associates Ltd.
3446 Beach Avenue
Roberts Creek BC  V0N 2W2
Phone 604.885.4806
Fax 694.885.4809
Cell 604.989.0635

On Wed, Apr 09, 2008 at 02:30:08PM -0700, cam at ellisonpsychology.ca
wrote:
> > On Wednesday 09 April 2008 23:12:45 Marc Haber wrote:
> >> On Tue, Apr 08, 2008 at 01:56:12PM -0700, cam at
ellisonpsychology.ca
> >> wrote:
> >> > but I cannot send from Thunderbird (or
> >> > KMail, for that matter).
> >>
> >> What are the symptoms? Error messages, log entries, anything?
> 
> The error message is "An error occurred ... The mail server responded:
> Relay not permitted..."
> The log entry:
> 2008-04-09 13:33:51 H=h24-207-104-15.cst.dccnet.com [24.207.104.15]
> F=<cam at ellisonpsychology.ca> rejected RCPT <judi.ellison at
dccnet.com>:
> relay not permitted
If 24.2078.104.15 is the IP address of the local box and the GUI
client is running on the same machine as your exim, set the GUI client
to use 127.0.0.1 as a server.

If my assumption is false, I need more input.

Greetings
Marc

-- 
-----------------------------------------------------------------------------
Marc Haber         | "I don''t trust Computers. They | Mailadresse
im Header
Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190

>
> If 24.2078.104.15 is the IP address of the local box and the GUI
> client is running on the same machine as your exim, set the GUI client
> to use 127.0.0.1 as a server.
>
> If my assumption is false, I need more input.
Interesting idea, but it did not work.  I added 127.0.0.1 to the list of
SMTP servers and set it as the default, but got the same result as before.

What sort of input?  My first hunch is you might want to see
update-exim4.conf.conf:

# /etc/exim4/update-exim4.conf.conf
#
# Edit this file and /etc/mailname by hand and execute update-exim4.conf
# yourself or use ''dpkg-reconfigure exim4-config''

dc_eximconfig_configtype=''smarthost''
dc_other_hostnames=''localhost : ellisonpsychology.ca : ellisonet.ca :
treehouse.ellisonet.ca : treehouse.ellisonpsychology.ca''
dc_local_interfaces=''0.0.0.0''
dc_readhost=''''
dc_relay_domains=''''
dc_minimaldns=''false''
dc_relay_nets=''192.168.10.0/24''
dc_localdelivery=''dovecot''

CFILEMODE=''644''
dc_use_split_config=''true''
dc_hide_mailname=''false''
dc_mailname_in_oh=''true''
dc_smarthost=''mail.dccnet.com''

What else?

Thanks for the help

Cam


-- 
Cam Ellison, PhD RPsych (BC #01417)
Cam Ellison & Associates Ltd.
3446 Beach Avenue
Roberts Creek BC  V0N 2W2
Phone 604.885.4806
Fax 694.885.4809
Cell 604.989.0635

On Wed, Apr 09, 2008 at 02:54:56PM -0700, cam at ellisonpsychology.ca
wrote:
> What sort of input?
For example, how are the processes distributed over the boxes, who
controls the exim, is it configured for SMTP AUTH, is your client
configured for SMTP AUTH.

Greetings
Marc

-- 
-----------------------------------------------------------------------------
Marc Haber         | "I don''t trust Computers. They | Mailadresse
im Header
Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190

On Thu, Apr 10, 2008 at 07:26:02AM -0700, cam at ellisonpsychology.ca
wrote:
> > On Wed, Apr 09, 2008 at 02:54:56PM -0700, cam at ellisonpsychology.ca
wrote:
> >> What sort of input?
> >
> > For example, how are the processes distributed over the boxes, who
> > controls the exim, is it configured for SMTP AUTH, is your client
> > configured for SMTP AUTH.
> 
> Everything is on the same box.  Dovecot and Exim are set up the Debian
> way, with Dovecot as the LDA.
Curiostiy: Which advantages do you get by using Dovecot as the LDA as
opposed to using the well-defined and tested Maildir interface between
exim and dovecot?
>   Thunderbird is non-Debian, since I have trouble with reading
>   messages when Icedove is installed (reading causes Icedove to crash,
>   but it will send OK).  I have not set up SMTP AUTH - had to check
>   that - and the client is not configured for it (have tried it both
>   ways).
And h24-207-104-15.cst.dccnet.com [24.207.104.15] is your box, the one
that runs Thunderbird, exim and dovecot, and the one that Thunderbird
tries to deliver to by connecting to 127.0.0.1?

I think it will help if you show full, unaltered logs, including all
information that you might think is rubbish, of your thunderbird
sending a message up to the error message you receive, and show the
error message itself (if it''s a mail, full headers and corresponding
log entries, if applicable) as well, please.

Greetings
Marc

-- 
-----------------------------------------------------------------------------
Marc Haber         | "I don''t trust Computers. They | Mailadresse
im Header
Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190

Hi!
> Curiostiy: Which advantages do you get by using Dovecot as the LDA as
> opposed to using the well-defined and tested Maildir interface between
> exim and dovecot?
Sieve support[1]. But I think this was not a reason in this case.

-- Adi 

[1] http://wiki.dovecot.org/LDA/Sieve

On Mon, Apr 28, 2008 at 10:29:07AM +0200, Adi Kriegisch
wrote:
> > Curiostiy: Which advantages do you get by using Dovecot as the LDA as
> > opposed to using the well-defined and tested Maildir interface between
> > exim and dovecot?
> Sieve support[1]. But I think this was not a reason in this case.
Exim has sieve support as well.

Greetings
Marc

-- 
-----------------------------------------------------------------------------
Marc Haber         | "I don''t trust Computers. They | Mailadresse
im Header
Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190