Bryant Zimmerman
2013-Nov-25 17:23 UTC
[asterisk-users] Voicemail greeting playback issues?
Hey all I have been beating on this all weekend long. Any feed back would be appreciated. We stood up a 11.6 system. We tested everything we could think of. We moved over to it and all seemed to be working good than a customer told us that they were not hearing our vociemail greetings. When we call into the system and it drops to voicemail we just get a beep no greeting played. We checked and the greeting files are there and play back from the voicemail ivr. If no greeting is there it just plays "The Pers.. beep" Both 11.2.1 and 11.6 do this. If I drop back to 1.8.current the issue goes away. Any Ideas? Thanks Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20131125/f2dde401/attachment.html>
>> Both 11.2.1 and 11.6 do this. If I drop back to 1.8.current the issue goes away.I don't see this under 11.5.1 Doug -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20131125/25d59687/attachment.html>
Bryant Zimmerman
2013-Nov-25 19:48 UTC
[asterisk-users] Voicemail greeting playback issues?
---------------------------------------- From: "Doug Lytle" <support at drdos.info> Sent: Monday, November 25, 2013 2:01 PM To: bryantz at zktech.com, "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Subject: Re: [asterisk-users] Voicemail greeting playback issues?>> Both 11.2.1 and 11.6 do this. If I drop back to 1.8.current the issuegoes away. I don't see this under 11.5.1 Doug --------------------------------------------------- Doug Thank you for your response. It is good to hear that you are not having the issue. It gives me hope that there is a way to resolve this quickly. Do you have an thing special around your voicemail configuration? We started with the 11.xx sample config and mapped our settings from 1.8.x. Both our 11.xx and 1.8.x systems are running on the same virtual server. Both are reading and writing audio and vm files to and from the local storage. I forced off g729 to ensure that it was not causing the issues. Do you know of any way to force a higher level of debugging to see why the voicemail application would be having an issue? Thanks Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20131125/7b5cebcf/attachment.html>
Bryant Zimmerman
2013-Nov-25 21:42 UTC
[asterisk-users] Voicemail greeting playback issues?
---------------------------------------- From: "Bryant Zimmerman" <BryantZ at zktech.com> Sent: Monday, November 25, 2013 2:49 PM To: asterisk-users at lists.digium.com Subject: Re: [asterisk-users] Voicemail greeting playback issues? ---------------------------------------- From: "Doug Lytle" <support at drdos.info> Sent: Monday, November 25, 2013 2:01 PM To: bryantz at zktech.com, "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Subject: Re: [asterisk-users] Voicemail greeting playback issues?>> Both 11.2.1 and 11.6 do this. If I drop back to 1.8.current the issuegoes away. I don't see this under 11.5.1 Doug --------------------------------------------------- Doug Thank you for your response. It is good to hear that you are not having the issue. It gives me hope that there is a way to resolve this quickly. Do you have an thing special around your voicemail configuration? We started with the 11.xx sample config and mapped our settings from 1.8.x. Both our 11.xx and 1.8.x systems are running on the same virtual server. Both are reading and writing audio and vm files to and from the local storage. I forced off g729 to ensure that it was not causing the issues. Do you know of any way to force a higher level of debugging to see why the voicemail application would be having an issue? Thanks Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 -------------------------------------------------------- Hey all I believe I found the bug in Asterisk 11.xxx If someone can help me verify it. My voice mail test scripts do not answer or wait they just drop you into the voicemail box. It appears that something with Asterisk 11.xx is causing the voicemail() command to drop in and ether not play or mess up the prompts. If you have not given it at least one second in the channel before passing it to the voicemail() command. If you throw a wiat(1) just before the voicemail() command the prompts play correctly. So if you have rung extensions using dial() before going to voicemail that appears to be enough time. If you place an inbound call directly to voicemail() with no pause then you have an issue. Example Broken: exten => _9XXX,1,Set(l_VMExt=${EXTEN:1}) exten => _9XXX,n,MailboxExists(${l_VMExt}@${siteVMContext}) exten => _9XXX,n,GotoIf($["${VMBOXEXISTSSTATUS}"="FAILED"]?doHangup) exten => _9XXX,n,Voicemail(${l_VMExt}@${siteVMContext},u) exten => _9XXX,n(doHangup),NoOp(Issue 9XXX Hangup) exten => _9XXX,n,Hangup() Example Works: exten => _9XXX,1,Set(l_VMExt=${EXTEN:1}) exten => _9XXX,n,MailboxExists(${l_VMExt}@${siteVMContext}) exten => _9XXX,n,GotoIf($["${VMBOXEXISTSSTATUS}"="FAILED"]?doHangup) exten => _9XXX,n,Wait(1) exten => _9XXX,n,Voicemail(${l_VMExt}@${siteVMContext},u) exten => _9XXX,n(doHangup),NoOp(Issue 9XXX Hangup) exten => _9XXX,n,Hangup() The code that is broken with Asterisk 11.xx worked in Asterisk 1.8.x Can anyone confirm this? Thanks Bryant Zimmerman() -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20131125/bcd27c86/attachment.html>
Bryant Zimmerman
2013-Nov-26 14:02 UTC
[asterisk-users] Voicemail greeting playback issues?
---------------------------------------- From: "Doug Lytle" <support at drdos.info> Sent: Monday, November 25, 2013 6:25 PM To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Subject: Re: [asterisk-users] Voicemail greeting playback issues? Bryant Zimmerman wrote:> Hey all > > I believe I found the bug in Asterisk 11.xxx If someone can help me > verify it.Actually, I wouldn't consider it a bug. I've know for years that you need to answer a channel before you play back audio or strange things can and will happen. Doug -- Doug The real issue here is that issuing an Answer() just before does not seem to solve the problem. To work around the issue I have to either put a Wait(1) or Dial() some extensions first. It is presenting like if you drop into the Voicemail() command too fast during call setup that you have issues. This did not occur in 1.8.x. I would be ok if just issuing an Answer() would resolve it as this would be normal, but having to slow down the dial plan seems off. Thanks Bryant -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20131126/cdfb31ec/attachment.html>