Hi All, I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a smartctl short test on the drive and it failed with a read error. So I ran the Western Digital's own diagnostic software (DLGDIAG), both the short and extended test on the drive and it passed with no errors. So I ran the smartctl short test again and again it failed. I then ran smartctl long test and that also failed at the same logical block address as the short test. Can anyone shed any light on this? Can I RMA the drive even if it passes Western Digital's own tests? Thanks in advance for any advice. Cheers, Steve
on 4/1/2011 4:35 AM Steve Brooks spake the following:> > Hi All, > > I have a WD RE4-GP which dropped an Adaptec 51645 RAID controller. I ran a > smartctl short test on the drive and it failed with a read error. So I ran > the Western Digital's own diagnostic software (DLGDIAG), both the short > and extended test on the drive and it passed with no errors. So I ran the > smartctl short test again and again it failed. I then ran smartctl long > test and that also failed at the same logical block address as the short > test. Can anyone shed any light on this? Can I RMA the drive even if it > passes Western Digital's own tests? Thanks in advance for any advice. > > Cheers, > > SteveI have RMA'd many drives to WD without any proof of testing. They usually will send you a rebuilt equivalent drive.
> I have a WD RE4-GP which dropped an Adaptec 51645 RAID >controller. I ran a smartctl short test on the drive and it failed >with a read error.What does smart say about reallocated sectors, pending sector count, drive temperature, etc?
Did you check if you already have the G05 firmware on all RE4-GP? The G04 firmware is not suitable for RAID. http://forum.qnap.com/viewtopic.php?f=182&t=25057 GS -- Gerhard Schneider Institute of Lightweight Design and e-Mail: gs at ilsb.tuwien.ac.at Structural Biomechanics (E317) Tel.: +43 664 60 588 3171 Vienna University of Technology / Austria Fax: +43 1 58801 31799 A-1040 Wien, Gusshausstrasse 27-29 http://www.ilsb.tuwien.ac.at/~gs/ -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 253 bytes Desc: OpenPGP digital signature URL: <http://lists.centos.org/pipermail/centos/attachments/20110402/929a3196/attachment.sig>
On Sat, 2 Apr 2011, Gerhard Schneider wrote:> > Did you check if you already have the G05 firmware on all RE4-GP? > The G04 firmware is not suitable for RAID. > > http://forum.qnap.com/viewtopic.php?f=182&t=25057Yes all our drives are on G05 firmware. Cheers, Steve