Hi, Using 1.4, I see that pickupgroup can only be between 1 and 63. We run a hosted PBX service and need to give our client access to the call pickup feature. I thought that I could simply use the client's ID number for the pickupgroup number. The client's ID number is generated by our CRM software and is unique for each client. That way, I can ensure clients can only pick up calls from extensions on their account. However, since pickupgroup can only be between 1 and 63, this causes a problem. I was wondering what people have done to get around this. Any feedback is greatly appreciated. Many thanks Dan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110804/b6febe73/attachment.htm>
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dan Journo Sent: Thursday, August 04, 2011 10:21 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] pickupgroup Hi, Using 1.4, I see that pickupgroup can only be between 1 and 63. We run a hosted PBX service and need to give our client access to the call pickup feature. I thought that I could simply use the client's ID number for the pickupgroup number. The client's ID number is generated by our CRM software and is unique for each client. That way, I can ensure clients can only pick up calls from extensions on their account. However, since pickupgroup can only be between 1 and 63, this causes a problem. I was wondering what people have done to get around this. Any feedback is greatly appreciated. Many thanks Dan Why don't you just use an AGI/Table to control the pickup group? You can use contexts or other granular features to keep any number of clients in this 63 count (IMO). -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110804/ba6f93ef/attachment.htm>
On Thu, 2011-08-04 at 11:20 -0400, Dan Journo wrote:> Hi, > Using 1.4, I see that pickupgroup can only be between 1 and 63. > We run a hosted PBX service and need to give our client access to the > call pickup feature. > I thought that I could simply use the client's ID number for the > pickupgroup number. > The client's ID number is generated by our CRM software and is unique > for each client. > That way, I can ensure clients can only pick up calls from extensions > on their account. > However, since pickupgroup can only be between 1 and 63, this causes a > problem. > I was wondering what people have done to get around this. > Any feedback is greatly appreciated. > >My take on this is that asterisk just isn't multi-tenant friendly. I have had outsanding success using LXC to separate asterisk instances on a single server without over-utilizing resources, and the problems you are having go away. We offer FreePBX web interfaces to our customers this way too, which you could never do otherwise. j
Thanks Paul. That link looks great. Is there more information available on how to apply patches? Im not sure how patches work. Do I have to use a specific version such as 1.4.20, or can I use any of the 1.4.x branch? Thanks Dan
On Thu, 2011-08-04 at 11:20 -0400, Dan Journo wrote:> Hi, > > > > Using 1.4, I see that pickupgroup can only be between 1 and 63. > > We run a hosted PBX service and need to give our client access to the > call pickup feature. > > I thought that I could simply use the client's ID number for the > pickupgroup number. > > The client's ID number is generated by our CRM software and is unique > for each client. > > That way, I can ensure clients can only pick up calls from extensions > on their account. > > However, since pickupgroup can only be between 1 and 63, this causes a > problem. > > I was wondering what people have done to get around this. > > Any feedback is greatly appreciated. > > Many thanks > > Dan >>Just want to say I'm totally with Dan on this one, we run a hosted service and the limit on pickup groups will be getting problematic soon. I know one can use Pickup application within a dialplan but in an office with lots of phones, it can be hard to discern which extension it is that is ringing... -- Ishfaq Malik Software Developer PackNet Ltd Office: 0161 660 3062