asterisk users - Jul 2011 - Agents outbound calls to be recorded

Hi All;

I know that incoming calls for the agent can be recorded, but how I can let the
outbound calls for the agents to be recorded? I can determine the directory to
store the outbound calls of the agents to be other than the directory to store
the incoming calls of the agents?

Regards
Bilal

> Hi All;
> 
> I know that incoming calls for the agent can be recorded, but how I can let
the outbound calls for the agents to be recorded? I can determine the directory
to store the outbound calls of the agents to be other than the directory to
store the incoming calls of the agents?
> 
> Regards
> Bilal
> 
Hi Bilal,

use MixMonitor() in the outgoing extension for your agents.

Regards,
Ruben

On 7/6/2011 4:36 AM, bilal ghayyad wrote:
> Hi All;
>
> I know that incoming calls for the agent can be recorded, but how I can let
the outbound calls for the agents to be recorded? I can determine the directory
to store the outbound calls of the agents to be other than the directory to
store the incoming calls of the agents?
>
> Regards
> Bilal
>
This is an example of what we do.

MixMonitor(crm/${STRFTIME(${EPOCH},,%B)}/${STRFTIME(${EPOCH},,%d-%m-%Y)}/${STRFTIME(${EPOCH},,%Y%m%d)}-${EXTEN:3}N-${UNIQUEID}-${CALLERID(NUM)}.wav,v(-1)V(2)b,)


What this does is save the recording in:

/var/spool/asterisk/monitor/crm/July/06-07-2011/ (Date in Euro format)

with name:

yyyymmdd-dialednumber-uniqueid-extensionthatdialed.wav

Warning:

I've seen 1.8 create the directory if it does not exist.  Asterisk 1.4 
will NOT create it.  Don't know what 1.6 does with it.

Alex