Hello,
only the field "periodic_announce" is played, but not according to the
value in "periodic_announce_frequency".
If I set "periodic_announce_frequency" to 10, than still this announce
is played every 25 seconds.
Where does this 25 seconds come from ?
Why is "queue_thankyou" played, even if the field is set to NULL ?
Why is "queue_thereare" and "queue_callswaiting" not playing
??
Kind regards,
Jonas.
On 02/11/2011 12:48 PM, Jonas Kellens wrote:> Hello list,
>
> I'm using realtime queues and noticing that prompts are not played as
> expected.
>
> Database :
>
> announce > queue_youarenext = queue_youarenext
> queue_thereare = queue_thereare
> queue_callswaiting = queue_callswaiting
> queue_holdtime > queue_thankyou > queue_reporthold >
announce_frequency= 10
> announce_holdtime > announce-position = yes
> periodic_announce > periodic_announce_frequency >
>
>
>
> The only thing that happens is this :
>
> [Feb 11 12:40:01] -- Started music on hold, class 'default', on
> SIP/testcorp6-00000000
> [Feb 11 12:40:28] -- Told SIP/testcorp6-00000000 in voipq3 their
> queue position (which was 1)
> [Feb 11 12:40:28] -- <SIP/testcorp6-00000000> Playing
> 'queue-thankyou.alaw' (language 'nl')
> [Feb 11 12:40:29] -- Started music on hold, class 'default', on
> SIP/testcorp6-00000000
>
>
> But I do not hear the position announcement, only the prompt "thank
> you" which I don't want by the way.
>
>
> Am I missing something in my configuration here ? Prompts like
> "queue_thereare" are not played, but prompts like
"queue_thankyou" ARE
> played (which I don't want).
> Why ?
>
>
> Kind regards,
>
> JOnas.
>
>
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