Asterisk Man
2010-Dec-17 07:14 UTC
[asterisk-users] Pass DTMF to IVR gateway through SIP phone conferencing.
Hi friends, I want to implement following scenario using Asterisk. Please suggest me whether it is possible or not. This is bit off Asterisk and more on SIP side. An Asterisk box with one Station(SIP channel) and PRI. Agent dials a PSTN number of customer from station through Asterisk PRI. Agent gets connected with customer. Agent puts customer on hold. Agent dials another PSTN number which is of IVR gateway. Agent now makes conference(Station facility) with customer and IVR gateway. Gateway plays an IVR asking customer to enter his customer id number. My question is, will DTMF get forwarded to IVR gateway? I am asked to implement this and not having PRI for the moment in my Asterisk box. Thanking you in advance. -AsteriskMan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20101217/ad3d7e24/attachment.htm>
Asterisk Man
2010-Dec-20 11:56 UTC
[asterisk-users] Pass DTMF to IVR gateway through SIP phone conferencing.
Will someone help/direct me find a way to implement this? Or you can suggest some other method. On Fri, Dec 17, 2010 at 12:44 PM, Asterisk Man <theasteriskman at gmail.com>wrote:> Hi friends, > > I want to implement following scenario using Asterisk. Please suggest me > whether it is possible or > > not. > > This is bit off Asterisk and more on SIP side. > > An Asterisk box with one Station(SIP channel) and PRI. > > Agent dials a PSTN number of customer from station through Asterisk PRI. > Agent gets connected with > > customer. Agent puts customer on hold. Agent dials another PSTN number > which is of IVR gateway. > > Agent now makes conference(Station facility) with customer and IVR > gateway. Gateway plays an IVR > > asking customer to enter his customer id number. > > My question is, will DTMF get forwarded to IVR gateway? > > I am asked to implement this and not having PRI for the moment in my > Asterisk box. > > Thanking you in advance. > > -AsteriskMan >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20101220/77a0a359/attachment.htm>