Yes, I purchased licenses for Fax for Asterisk and yes I called tech support
and had the WORST experience I have ever had with any technical support
call.
I am running Asterisk 1.6.2.6 and:
FAX For Asterisk Components:
Applications: 1.6.2.0_1.2.0
voipgw01Digium FAX Driver: 1.6.2.0_1.2.0 (optimized for c3_2_32)
The guy was arrogant and absolutely a jerk and I don't like to call people
names, but call it as I see it. This has not been my experience the five or
six times I have had to call Digium over the years, but it has been many
years since my last call so I have no idea what the general support staff is
like.
I could not get any questions answered by the tech that took hours to call
me back to tell me to read the readme. That would be all well and good if I
didn't pay money.
He could not explain Digium's math as far as faxing and failed to offer to
get back to me with any kind of answer.
Maybe someone on the list can make sense of this Enron style of accounting:
voipgw01*CLI> fax show stats
voipgw01*CLI>
FAX Statistics:
---------------
Current Sessions : 1
Transmit Attempts : 0
Receive Attempts : 336
Completed FAXes : 320
Failed FAXes : 57
Digium G.711
Licensed Channels : 4
Max Concurrent : 1
Success : 0
Switched to T.38 : 0
Canceled : 0
No FAX : 1
Partial : 0
Negotiation Failed : 0
Train Failure : 3
Protocol Error : 0
IO Partial : 0
IO Fail : 0
voipgw01*CLI>
Digium T.38
Licensed Channels : 4
Max Concurrent : 4
Success : 175
Canceled : 0
No FAX : 6
Partial : 19
Negotiation Failed : 0
Train Failure : 83
Protocol Error : 33
IO Partial : 0
IO Fail : 0
Thanks,
Steve Totaro
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On Thu, May 6, 2010 at 3:11 PM, Steve Totaro <stotaro at totarotechnologies.com> wrote:> Yes, I purchased licenses for Fax for Asterisk and yes I called tech support > and had the WORST experience I have ever had with any technical support > call. > > I am running Asterisk 1.6.2.6 and: > > FAX For Asterisk Components: > ??????? Applications: 1.6.2.0_1.2.0 > voipgw01Digium FAX Driver: 1.6.2.0_1.2.0 (optimized for c3_2_32) > > The guy was arrogant and absolutely a jerk and I don't like to call people > names, but call it as I see it.? This has not been my experience the five or > six times I have had to call Digium over the years, but it has been many > years since my last call so I have no idea what the general support staff is > like. > > I could not get any questions answered by the tech that took hours to call > me back to tell me to read the readme.? That would be all well and good if I > didn't pay money. > > He could not explain Digium's math as far as faxing and failed to offer to > get back to me with any kind of answer. > > Maybe someone on the list can make sense of this Enron style of accounting: > > voipgw01*CLI> fax show stats > voipgw01*CLI> > FAX Statistics: > --------------- > > Current Sessions???? : 1 > Transmit Attempts??? : 0 > Receive Attempts???? : 336 > Completed FAXes????? : 320 > Failed FAXes???????? : 57 > > Digium G.711 > Licensed Channels??? : 4 > Max Concurrent?????? : 1 > Success????????????? : 0 > Switched to T.38???? : 0 > Canceled???????????? : 0 > No FAX?????????????? : 1 > Partial????????????? : 0 > Negotiation Failed?? : 0 > Train Failure??????? : 3 > Protocol Error?????? : 0 > IO Partial?????????? : 0 > IO Fail????????????? : 0 > voipgw01*CLI> > Digium T.38 > Licensed Channels??? : 4 > Max Concurrent?????? : 4 > Success????????????? : 175 > Canceled???????????? : 0 > No FAX?????????????? : 6 > Partial????????????? : 19 > Negotiation Failed?? : 0 > Train Failure??????? : 83 > Protocol Error?????? : 33 > IO Partial?????????? : 0 > IO Fail????????????? : 0 > > Thanks, > Steve Totarowow definitely the acc"counting" engine is broken ... I can only make sense of this> Receive Attempts???? : 336 > Completed FAXes????? : 320 > Failed FAXes???????? : 571) your receive app was called 336 times but the fax hanged up before negotiating 2) you had 320 of this completed (partially or fully) 3) but 57 out of 320 failed to transmit entirely 57/320=17.8% which is too high for a commercial product IHMO Martin> > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
On Sat, May 8, 2010 at 2:27 PM, David Backeberg <dbackeberg at gmail.com>wrote:> On Sat, May 8, 2010 at 7:21 AM, Steve Totaro > <stotaro at first-notification.com> wrote: > > Maybe there is a simple setting somewhere, but "RTFM" from Digium tech > > support when the FM offers no suggestion on how to possibly tweak > settings > > for better success. > > Do you want to dump some samples from your dialplan? > > I know I personally had better success with fax over sip when I put a: > Playback(silence/1) > infront of > ReceiveFax() > >I will post Monday, I have had exten=whatever,1,Answer(3) since day one, I would guess that does just about the same thing as Playback(silence/1). Thanks, Steve Totaro -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100508/4c8c9dbf/attachment.htm