asterisk users - Mar 2010 - configure the sound for inbound calls

Hello All,

I do have asterisk installed for a call centre with aheeva application  and
i would like to know how to configure the sound for the inbound calls and if
there is any possibility for agent to receive a file with the phone number
and name of clients: For your information there is no problem related to the
outbound call

An help would be appreciated

Kind Regards

Salah.
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Hi Salah,

what's the problem?
For playbacks upload a soundfile to your asterisk
/var/lib/asterisk/sounds/hello.wav and setup the Routing Script to
"Playback(hello)";

reload asterisk and watch asterisk and aheeva logfiles.

And yes there is a possibility to retrieve customer information from your
CRM as long as you get customer phone number.

> Hello All,
>
> I do have asterisk installed for a call centre with aheeva application  and
> i would like to know how to configure the sound for the inbound calls and
> if
> there is any possibility for agent to receive a file with the phone number
> and name of clients: For your information there is no problem related to
> the
> outbound call
>
> An help would be appreciated
>
> Kind Regards
>
> Salah.
>

-- 
Mvh,
Aurimas Skirgaila
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