Julian Lyndon-Smith
2010-Jan-25 14:22 UTC
[asterisk-users] Call recordings and sensitive information
During a telephone conversation with a customer, they sometimes give card details over the phone. under the pci-dss regulations we are not allowed to record the conversation where the details are being given. Is there a "mute command" or pause that can be sent to MixMonitor ? How has anyone else solved this issue ? Many thanks Julian -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/6fe3e87b/attachment.htm
Danny Nicholas
2010-Jan-25 14:35 UTC
[asterisk-users] Call recordings and sensitive information
Check this link http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor Depending on your release, you can "pause" and "un-pause" monitoring. _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian Lyndon-Smith Sent: Monday, January 25, 2010 8:22 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Call recordings and sensitive information During a telephone conversation with a customer, they sometimes give card details over the phone. under the pci-dss regulations we are not allowed to record the conversation where the details are being given. Is there a "mute command" or pause that can be sent to MixMonitor ? How has anyone else solved this issue ? Many thanks Julian -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/26f78213/attachment.htm
Julian Lyndon-Smith
2010-Jan-25 17:07 UTC
[asterisk-users] Call recordings and sensitive information
Yeah, was looking at this - my "issue" is that the dialplan is already running (the channel is already bridged to a SIP phone), so how do I tell it *which* channel to pause ? Julian 2010/1/25 Danny Nicholas <danny at debsinc.com>> Check this link > > http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor > > > > Depending on your release, you can ?pause? and ?un-pause? monitoring. > > > ------------------------------ > > *From:* asterisk-users-bounces at lists.digium.com [mailto: > asterisk-users-bounces at lists.digium.com] *On Behalf Of *Julian > Lyndon-Smith > *Sent:* Monday, January 25, 2010 8:22 AM > *To:* Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* [asterisk-users] Call recordings and sensitive information > > > > During a telephone conversation with a customer, they sometimes give card > details over the phone. under the pci-dss regulations we are not allowed to > record the conversation where the details are being given. Is there a "mute > command" or pause that can be sent to MixMonitor ? > > > > How has anyone else solved this issue ? > > > > Many thanks > > > > Julian > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/5b194397/attachment.htm
Julian Lyndon-Smith
2010-Jan-25 17:09 UTC
[asterisk-users] Call recordings and sensitive information
Oh, crap. the second I send, I realize I use features.conf, right ? ;) Is there any other way of getting this into the dialplan ? I would rather not have to have the users pressing a key, but for software to intercept the appropriate point and perform some AMI command Julian 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>> Yeah, was looking at this - my "issue" is that the dialplan is already > running (the channel is already bridged to a SIP phone), so how do I tell it > *which* channel to pause ? > > Julian > > 2010/1/25 Danny Nicholas <danny at debsinc.com> > >> Check this link >> >> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor >> >> >> >> Depending on your release, you can ?pause? and ?un-pause? monitoring. >> >> >> ------------------------------ >> >> *From:* asterisk-users-bounces at lists.digium.com [mailto: >> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Julian >> Lyndon-Smith >> *Sent:* Monday, January 25, 2010 8:22 AM >> *To:* Asterisk Users Mailing List - Non-Commercial Discussion >> *Subject:* [asterisk-users] Call recordings and sensitive information >> >> >> >> During a telephone conversation with a customer, they sometimes give card >> details over the phone. under the pci-dss regulations we are not allowed to >> record the conversation where the details are being given. Is there a "mute >> command" or pause that can be sent to MixMonitor ? >> >> >> >> How has anyone else solved this issue ? >> >> >> >> Many thanks >> >> >> >> Julian >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/13463936/attachment.htm
Julian Lyndon-Smith
2010-Jan-25 17:12 UTC
[asterisk-users] Call recordings and sensitive information
This is crazy. Something about writing to the list gives me ideas ;) What I am looking for is show manager command pausemonitor ;) Thanks anyway, all. Julian 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com>> Oh, crap. the second I send, I realize I use features.conf, right ? ;) > > Is there any other way of getting this into the dialplan ? I would rather > not have to have the users pressing a key, but for software to intercept the > appropriate point and perform some AMI command > > Julian > > 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com> > > Yeah, was looking at this - my "issue" is that the dialplan is already >> running (the channel is already bridged to a SIP phone), so how do I tell it >> *which* channel to pause ? >> >> Julian >> >> 2010/1/25 Danny Nicholas <danny at debsinc.com> >> >>> Check this link >>> >>> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor >>> >>> >>> >>> Depending on your release, you can ?pause? and ?un-pause? monitoring. >>> >>> >>> ------------------------------ >>> >>> *From:* asterisk-users-bounces at lists.digium.com [mailto: >>> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Julian >>> Lyndon-Smith >>> *Sent:* Monday, January 25, 2010 8:22 AM >>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion >>> *Subject:* [asterisk-users] Call recordings and sensitive information >>> >>> >>> >>> During a telephone conversation with a customer, they sometimes give card >>> details over the phone. under the pci-dss regulations we are not allowed to >>> record the conversation where the details are being given. Is there a "mute >>> command" or pause that can be sent to MixMonitor ? >>> >>> >>> >>> How has anyone else solved this issue ? >>> >>> >>> >>> Many thanks >>> >>> >>> >>> Julian >>> >>> -- >>> _____________________________________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/caba3568/attachment.htm
Danny Nicholas
2010-Jan-25 17:31 UTC
[asterisk-users] Call recordings and sensitive information
Glad we could (not) help. _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian Lyndon-Smith Sent: Monday, January 25, 2010 11:12 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Call recordings and sensitive information This is crazy. Something about writing to the list gives me ideas ;) What I am looking for is show manager command pausemonitor ;) Thanks anyway, all. Julian 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com> Oh, crap. the second I send, I realize I use features.conf, right ? ;) Is there any other way of getting this into the dialplan ? I would rather not have to have the users pressing a key, but for software to intercept the appropriate point and perform some AMI command Julian 2010/1/25 Julian Lyndon-Smith <asterisk at dotr.com> Yeah, was looking at this - my "issue" is that the dialplan is already running (the channel is already bridged to a SIP phone), so how do I tell it *which* channel to pause ? Julian 2010/1/25 Danny Nicholas <danny at debsinc.com> Check this link http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor Depending on your release, you can "pause" and "un-pause" monitoring. _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian Lyndon-Smith Sent: Monday, January 25, 2010 8:22 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Call recordings and sensitive information During a telephone conversation with a customer, they sometimes give card details over the phone. under the pci-dss regulations we are not allowed to record the conversation where the details are being given. Is there a "mute command" or pause that can be sent to MixMonitor ? How has anyone else solved this issue ? Many thanks Julian -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100125/c2951cac/attachment.htm