Will Szopko
2010-Jan-06 19:15 UTC
[asterisk-users] Asterisk 1.6.1.x SMDI MWI w/Fujitsu F9600 Problem
We have recently pulled an ancient Fujitsu-branded Centigram voicemail system out of production use and replaced it with an Asterisk box, which is now serving as our enterprise voicemail system and automated attendant. The Asterisk system is connected to a Fujitsu F9600 PBX and uses the 1.6.1.x SMDI module to communicate between the two systems. Save for one issue, the replacement of the old system has been a resounding success. The issue is that the integration of the MWI (message waiting indicator) functionality works, but only about 50% of the time. The problem is easy to see, but hard to track. Sometimes when a message is left on the voicemail system, the MWI will fail to show. Similarly, sometimes after all messages have been reviewed, a lit MWI will fail to turn off. Thus, it's not a problem specific to either the OP or RMV parameter in the MWI message. Both work and fail with about the same frequency. I have put some logging commands into the SMDI code and thus have been able to verify that Asterisk itself appears to be sending the proper codes at the proper time, with 100% accuracy, best I can tell. As such, I don't believe that this is an Asterisk-specific problem. However, I am wondering if there could be an issue of interplay between the two systems. If any of you are using an arrangement such as that described above and have solved this issue, I would appreciate hearing the solution. Similarly, if any of you have experience with SMDI and MWI and know of potential glitches that I have not taken into account, I would appreciate hearing about that as well. Thanks for any insights any of you can provide. - Will