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Tiago Geada

2009-Dec-15 15:09 UTC

[asterisk-users] member (In use)

Hello list.

We just upgraded to 1.6.1.11.

We are using real time information stored on mysql databases. That is all
running fine.

Now, since we upgraded, some member don't get calls from queues.
In CLI: "queue show" shows something like:
611 (Local/611 at agents) with penalty 20 (realtime) (*In use*) has taken no
calls yet


We use the extension 611 in different computers, in the internal network
with no nat, in the external network with nat...
We deleted the member 611 from mysql, and added it again, changed passwd
etc...
We restarted asterisk several times..

The member shows always (In use) !!

Just to show that there is no channel associated with the member
"core show channels" shows:
Connected to Asterisk 1.6.1.11 currently running on perfpbxr (pid = 12955)
Channel              Location             State
Application(Data)
DAHDI/9-1            main at FnacSACLojas:2  Up
Playback(audio/FnacSAC/qualida
DAHDI/31-1           s at ZON:7              Up
BackGround(audio/ZON/prima1)
SIP/209-00000570     main at agents:1        Up      AppQueue((Outgoing
Line))
SIP/604-0000056e     t at agents:1           Up      AppQueue((Outgoing
Line))
DAHDI/5-1            main at FnacSACBilhetei Up
Queue(FnacSACBilheteira,t,,,18
SIP/206-0000056c     main at agents:1        Up      AppQueue((Outgoing
Line))
SIP/234-0000056b     1 at agents:1           Up      AppQueue((Outgoing
Line))
DAHDI/18-1           t at ZON:7              Up
Queue(Timeout-ZON,t,,,60)
DAHDI/4-1            main at FnacSACLojas:6  Up
Queue(FnacSACLojas,t,,,180)
SIP/208-00000569     main at agents:1        Up      AppQueue((Outgoing
Line))
DAHDI/13-1           main at FnacSACLojas:6  Up
Queue(FnacSACLojas,t,,,180)
DAHDI/30-1           1 at ZON:38             Up
Queue(ZON,t,,,60)
SIP/227-00000561     t at agents:1           Up      AppQueue((Outgoing
Line))
DAHDI/24-1           t at HF:9               Up
Queue(Timeout-HF,t,,,60)
SIP/233-00000558     t at agents:1           Up      AppQueue((Outgoing
Line))
SIP/216-00000553     t at agents:1           Up      AppQueue((Outgoing
Line))
DAHDI/20-1           t at ZON:7              Up
Queue(Timeout-ZON,t,,,60)
DAHDI/8-1            t at ZON:7              Up
Queue(Timeout-ZON,t,,,60)
SIP/236-00000545     t at agents:1           Up      AppQueue((Outgoing
Line))
SIP/235-00000541     t at agents:1           Up      AppQueue((Outgoing
Line))
DAHDI/12-1           t at ZON:7              Up
Queue(Timeout-ZON,t,,,60)
DAHDI/6-1            t at ZON:7              Up
Queue(Timeout-ZON,t,,,60)
SIP/219-00000449     main at agents:1        Up      AppQueue((Outgoing
Line))
DAHDI/29-1           main at FnacSACLojas:6  Up
Queue(FnacSACLojas,t,,,180)
24 active channels
13 active calls
3863 calls processed

The ael that is processed when a queue dials 611 looks like:

        _XXX => {               // internal dial to extensions from queue.

                Set(GROUP()=${EXTEN});                  // increment group
count
                Set(CDR(accountcode)=ext${ext});        // for Phoenix
                Set(OUTBOUND_GROUP=${EXTEN});           // same for channel
that will be created by Dial()
                NoOp(GROUP_COUNT of ${EXTEN}: ${GROUP_COUNT(${EXTEN})});
                if ("${GROUP_COUNT(${EXTEN})}" = "1")   //
if not already in
call
                {
                        Set(DIALSTART=${EPOCH});

&Queue_log(${UNIQUEID},${PARTNER},${EXTEN},DIAL,${CALLERID(name)});

                        NoOp(PCmedicInfo: Followme seria:
followme/${PARTNER} - CallerID: ${CALLERID(number)} - UnID: ${UNIQUEID} -
Nao ha partner?... );
                        Set(NewCallMsg=followme/${PARTNER});
                        if (${NewCallMsg} = "")
                        {
                                Set(NewCallMsg=followme/no-recording);
                        }
                        if (${NewCallMsg} = "followme/")
                        {
                                Set(NewCallMsg=followme/no-recording); //
Geada - o IF anterior deveria verificar o PARNER?
                                NoOp(PCmedicInfo: Corrected followme: -
partner: ${PARTNER} - ${CALLERID(number)});
                        }
                        Dial(SIP/${EXTEN},7,rktgA(${NewCallMsg}));
                        if("${DIALSTART}" != "")
                        {
                                Set(DIALEDTIME=$[${EPOCH} - ${DIALSTART}]);
                        }
                        else
                        {
                                Set(DIALEDTIME=0);
                        }

                        ChanIsAvail(SIP/${EXTEN});                      //
                        NoOp(DIALSTATUS EXT ${EXTEN}:);                 //
                        NoOp(DIALSTATUS=${DIALSTATUS});
//      Necessary for Phoenix
                        NoOp(DIALEDTIME=${DIALEDTIME});                 //
                        NoOp(HANGUPCAUSE=${HANGUPCAUSE});               //
                        NoOp(AVAILSTATUS=${AVAILSTATUS});               //

                        if (${DIALSTATUS} = NOANSWER && ${DIALEDTIME}
>7)     // make sure it actually rang
                        {
                                &AutoLogout(${EXTEN},${DIALSTATUS});
                        }
                        else if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
${DIALSTATUS} = CHANUNAVAIL)
                        {
                                NoOp(PCmedicInfo: partner: ${PARTNER} - DDI:
${CALLERID(number)} - TG);

Dial(SIP/${EXTEN},30,rktgA(followme/${PARTNER})M(IncrementCallCount));  //
try again:

                                if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
${DIALSTATUS} = CHANUNAVAIL)
                                {
                                        &AutoLogout(${EXTEN},${AVAILSTATUS}
${DIALSTATUS});
                                }
                        }
                }
                else
                {
                        NoOp(${EXTEN} is busy.
GROUP_COUNT=${GROUP_COUNT(${EXTEN})});
                        Busy();
                }
        }


I also tried using a Custom dvstate to apply it to the member, but with no
success.
"devstate list" shows:
--- Name: 'Custom:notinuse'  State: 'NOT_INUSE'

Seems that hint only retrieves the devstate status. I didn't figure out yet
how to set it.
Would somebody help me figure this out??

Thanks in advance,

-
Tiago Louren?o Geada
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Tiago Geada

2009-Dec-15 16:51 UTC

head link

[asterisk-users] member (In use)

Because we already have a reduntant way to tell if the member is in a call,
we turned on ringinuse. It seems to work.

The member is still show as (In use).


Would anybody help?

Thanks.

2009/12/15 Tiago Geada <tiago.geada at gmail.com>
> Hello list.
>
> We just upgraded to 1.6.1.11.
>
> We are using real time information stored on mysql databases. That is all
> running fine.
>
> Now, since we upgraded, some member don't get calls from queues.
> In CLI: "queue show" shows something like:
> 611 (Local/611 at agents) with penalty 20 (realtime) (*In use*) has taken
no
> calls yet
>
>
> We use the extension 611 in different computers, in the internal network
> with no nat, in the external network with nat...
> We deleted the member 611 from mysql, and added it again, changed passwd
> etc...
> We restarted asterisk several times..
>
> The member shows always (In use) !!
>
> Just to show that there is no channel associated with the member
> "core show channels" shows:
> Connected to Asterisk 1.6.1.11 currently running on perfpbxr (pid = 12955)
> Channel              Location             State
> Application(Data)
> DAHDI/9-1            main at FnacSACLojas:2  Up
> Playback(audio/FnacSAC/qualida
> DAHDI/31-1           s at ZON:7              Up
> BackGround(audio/ZON/prima1)
> SIP/209-00000570     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/604-0000056e     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/5-1            main at FnacSACBilhetei Up
> Queue(FnacSACBilheteira,t,,,18
> SIP/206-0000056c     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/234-0000056b     1 at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/18-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/4-1            main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> SIP/208-00000569     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/13-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> DAHDI/30-1           1 at ZON:38             Up
> Queue(ZON,t,,,60)
> SIP/227-00000561     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/24-1           t at HF:9               Up
> Queue(Timeout-HF,t,,,60)
> SIP/233-00000558     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/216-00000553     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/20-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/8-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/236-00000545     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/235-00000541     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/12-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/6-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/219-00000449     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/29-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> 24 active channels
> 13 active calls
> 3863 calls processed
>
> The ael that is processed when a queue dials 611 looks like:
>
>         _XXX => {               // internal dial to extensions from
queue.
>
>                 Set(GROUP()=${EXTEN});                  // increment group
> count
>                 Set(CDR(accountcode)=ext${ext});        // for Phoenix
>                 Set(OUTBOUND_GROUP=${EXTEN});           // same for channel
> that will be created by Dial()
>                 NoOp(GROUP_COUNT of ${EXTEN}: ${GROUP_COUNT(${EXTEN})});
>                 if ("${GROUP_COUNT(${EXTEN})}" = "1")  
// if not already
> in call
>                 {
>                         Set(DIALSTART=${EPOCH});
>
> &Queue_log(${UNIQUEID},${PARTNER},${EXTEN},DIAL,${CALLERID(name)});
>
>                         NoOp(PCmedicInfo: Followme seria:
> followme/${PARTNER} - CallerID: ${CALLERID(number)} - UnID: ${UNIQUEID} -
> Nao ha partner?... );
>                         Set(NewCallMsg=followme/${PARTNER});
>                         if (${NewCallMsg} = "")
>                         {
>                                 Set(NewCallMsg=followme/no-recording);
>                         }
>                         if (${NewCallMsg} = "followme/")
>                         {
>                                 Set(NewCallMsg=followme/no-recording); //
> Geada - o IF anterior deveria verificar o PARNER?
>                                 NoOp(PCmedicInfo: Corrected followme: -
> partner: ${PARTNER} - ${CALLERID(number)});
>                         }
>                         Dial(SIP/${EXTEN},7,rktgA(${NewCallMsg}));
>                         if("${DIALSTART}" != "")
>                         {
>                                 Set(DIALEDTIME=$[${EPOCH} - ${DIALSTART}]);
>                         }
>                         else
>                         {
>                                 Set(DIALEDTIME=0);
>                         }
>
>                         ChanIsAvail(SIP/${EXTEN});                      //
>                         NoOp(DIALSTATUS EXT ${EXTEN}:);                 //
>                         NoOp(DIALSTATUS=${DIALSTATUS});
> //      Necessary for Phoenix
>                         NoOp(DIALEDTIME=${DIALEDTIME});                 //
>                         NoOp(HANGUPCAUSE=${HANGUPCAUSE});               //
>                         NoOp(AVAILSTATUS=${AVAILSTATUS});               //
>
>                         if (${DIALSTATUS} = NOANSWER &&
${DIALEDTIME} >> 7)     // make sure it actually rang
>                         {
>                                 &AutoLogout(${EXTEN},${DIALSTATUS});
>                         }
>                         else if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                         {
>                                 NoOp(PCmedicInfo: partner: ${PARTNER} -
> DDI: ${CALLERID(number)} - TG);
>
> Dial(SIP/${EXTEN},30,rktgA(followme/${PARTNER})M(IncrementCallCount));  //
> try again:
>
>                                 if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                                 {
>                                        
&AutoLogout(${EXTEN},${AVAILSTATUS}
> ${DIALSTATUS});
>                                 }
>                         }
>                 }
>                 else
>                 {
>                         NoOp(${EXTEN} is busy.
> GROUP_COUNT=${GROUP_COUNT(${EXTEN})});
>                         Busy();
>                 }
>         }
>
>
> I also tried using a Custom dvstate to apply it to the member, but with no
> success.
> "devstate list" shows:
> --- Name: 'Custom:notinuse'  State: 'NOT_INUSE'
>
> Seems that hint only retrieves the devstate status. I didn't figure out
yet
> how to set it.
> Would somebody help me figure this out??
>
> Thanks in advance,
>
> -
> Tiago Louren?o Geada
>
>-------------- next part --------------
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Tiago Geada

2009-Dec-15 16:51 UTC

head link

[asterisk-users] member (In use)

Because we already have a reduntant way to tell if the member is in a call,
we turned on ringinuse. It seems to work.

The member is still show as (In use).


Would anybody help?

Thanks.

2009/12/15 Tiago Geada <tiago.geada at gmail.com>
> Hello list.
>
> We just upgraded to 1.6.1.11.
>
> We are using real time information stored on mysql databases. That is all
> running fine.
>
> Now, since we upgraded, some member don't get calls from queues.
> In CLI: "queue show" shows something like:
> 611 (Local/611 at agents) with penalty 20 (realtime) (*In use*) has taken
no
> calls yet
>
>
> We use the extension 611 in different computers, in the internal network
> with no nat, in the external network with nat...
> We deleted the member 611 from mysql, and added it again, changed passwd
> etc...
> We restarted asterisk several times..
>
> The member shows always (In use) !!
>
> Just to show that there is no channel associated with the member
> "core show channels" shows:
> Connected to Asterisk 1.6.1.11 currently running on perfpbxr (pid = 12955)
> Channel              Location             State
> Application(Data)
> DAHDI/9-1            main at FnacSACLojas:2  Up
> Playback(audio/FnacSAC/qualida
> DAHDI/31-1           s at ZON:7              Up
> BackGround(audio/ZON/prima1)
> SIP/209-00000570     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/604-0000056e     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/5-1            main at FnacSACBilhetei Up
> Queue(FnacSACBilheteira,t,,,18
> SIP/206-0000056c     main at agents:1        Up      AppQueue((Outgoing
> Line))
> SIP/234-0000056b     1 at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/18-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/4-1            main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> SIP/208-00000569     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/13-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> DAHDI/30-1           1 at ZON:38             Up
> Queue(ZON,t,,,60)
> SIP/227-00000561     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/24-1           t at HF:9               Up
> Queue(Timeout-HF,t,,,60)
> SIP/233-00000558     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/216-00000553     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/20-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/8-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/236-00000545     t at agents:1           Up      AppQueue((Outgoing
> Line))
> SIP/235-00000541     t at agents:1           Up      AppQueue((Outgoing
> Line))
> DAHDI/12-1           t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> DAHDI/6-1            t at ZON:7              Up
> Queue(Timeout-ZON,t,,,60)
> SIP/219-00000449     main at agents:1        Up      AppQueue((Outgoing
> Line))
> DAHDI/29-1           main at FnacSACLojas:6  Up
> Queue(FnacSACLojas,t,,,180)
> 24 active channels
> 13 active calls
> 3863 calls processed
>
> The ael that is processed when a queue dials 611 looks like:
>
>         _XXX => {               // internal dial to extensions from
queue.
>
>                 Set(GROUP()=${EXTEN});                  // increment group
> count
>                 Set(CDR(accountcode)=ext${ext});        // for Phoenix
>                 Set(OUTBOUND_GROUP=${EXTEN});           // same for channel
> that will be created by Dial()
>                 NoOp(GROUP_COUNT of ${EXTEN}: ${GROUP_COUNT(${EXTEN})});
>                 if ("${GROUP_COUNT(${EXTEN})}" = "1")  
// if not already
> in call
>                 {
>                         Set(DIALSTART=${EPOCH});
>
> &Queue_log(${UNIQUEID},${PARTNER},${EXTEN},DIAL,${CALLERID(name)});
>
>                         NoOp(PCmedicInfo: Followme seria:
> followme/${PARTNER} - CallerID: ${CALLERID(number)} - UnID: ${UNIQUEID} -
> Nao ha partner?... );
>                         Set(NewCallMsg=followme/${PARTNER});
>                         if (${NewCallMsg} = "")
>                         {
>                                 Set(NewCallMsg=followme/no-recording);
>                         }
>                         if (${NewCallMsg} = "followme/")
>                         {
>                                 Set(NewCallMsg=followme/no-recording); //
> Geada - o IF anterior deveria verificar o PARNER?
>                                 NoOp(PCmedicInfo: Corrected followme: -
> partner: ${PARTNER} - ${CALLERID(number)});
>                         }
>                         Dial(SIP/${EXTEN},7,rktgA(${NewCallMsg}));
>                         if("${DIALSTART}" != "")
>                         {
>                                 Set(DIALEDTIME=$[${EPOCH} - ${DIALSTART}]);
>                         }
>                         else
>                         {
>                                 Set(DIALEDTIME=0);
>                         }
>
>                         ChanIsAvail(SIP/${EXTEN});                      //
>                         NoOp(DIALSTATUS EXT ${EXTEN}:);                 //
>                         NoOp(DIALSTATUS=${DIALSTATUS});
> //      Necessary for Phoenix
>                         NoOp(DIALEDTIME=${DIALEDTIME});                 //
>                         NoOp(HANGUPCAUSE=${HANGUPCAUSE});               //
>                         NoOp(AVAILSTATUS=${AVAILSTATUS});               //
>
>                         if (${DIALSTATUS} = NOANSWER &&
${DIALEDTIME} >> 7)     // make sure it actually rang
>                         {
>                                 &AutoLogout(${EXTEN},${DIALSTATUS});
>                         }
>                         else if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                         {
>                                 NoOp(PCmedicInfo: partner: ${PARTNER} -
> DDI: ${CALLERID(number)} - TG);
>
> Dial(SIP/${EXTEN},30,rktgA(followme/${PARTNER})M(IncrementCallCount));  //
> try again:
>
>                                 if (${AVAILSTATUS} = AST_DEVICE_INVALID ||
> ${AVAILSTATUS} = AST_DEVICE_UNAVAILABLE || ${DIALSTATUS} = CONGESTION ||
> ${DIALSTATUS} = CHANUNAVAIL)
>                                 {
>                                        
&AutoLogout(${EXTEN},${AVAILSTATUS}
> ${DIALSTATUS});
>                                 }
>                         }
>                 }
>                 else
>                 {
>                         NoOp(${EXTEN} is busy.
> GROUP_COUNT=${GROUP_COUNT(${EXTEN})});
>                         Busy();
>                 }
>         }
>
>
> I also tried using a Custom dvstate to apply it to the member, but with no
> success.
> "devstate list" shows:
> --- Name: 'Custom:notinuse'  State: 'NOT_INUSE'
>
> Seems that hint only retrieves the devstate status. I didn't figure out
yet
> how to set it.
> Would somebody help me figure this out??
>
> Thanks in advance,
>
> -
> Tiago Louren?o Geada
>
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