asterisk users - Sep 2009 - Parking - How to transfer the other party to a given slot

Hi,

I'm having trouble to figure out how I could implement this feature :
"When on call with a contact, local operator would dial a sequence which
would park the remote party to a specific parking slot, among the hundred of
existing slots.
(to each extension, a single specific parking slot is attached and there are
too many extensions to dedicate BLF or short DTMF sequence to each) ."

Example:
Operator receives a call from 0123456789.
He talks to remote party and then decides the call is for extension 1234.
As extension 1234 is busy at the moment, Operator forwards the incoming call
to slot 11234, typing *911234, for instance.
The person using extension 1234 would see that slot 11234 is busy and would
try to shorten ongoing call.


Should I use features.conf's dynamic features for that (to allow a specific
DTMF sequence while on call) ?
Then how can I let Operator type digits after *91 prefix ? Should I use
Incomplete() application ?

Regards
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This stands to be corrected, but for your purpose, a dynamic conference is
preferable to a parking lot.  The Park application is designed to
sequentially use/reuse a series of "lots".  By transferring the caller
to
conference 11234, you would be able to have the agent pick up the call by
going to conference 11234.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier
Sent: Wednesday, September 23, 2009 2:32 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Parking - How to transfer the other party to
agiven slot

 

Hi,

I'm having trouble to figure out how I could implement this feature :
"When on call with a contact, local operator would dial a sequence which
would park the remote party to a specific parking slot, among the hundred of
existing slots.
(to each extension, a single specific parking slot is attached and there are
too many extensions to dedicate BLF or short DTMF sequence to each) ."

Example:
Operator receives a call from 0123456789.
He talks to remote party and then decides the call is for extension 1234.
As extension 1234 is busy at the moment, Operator forwards the incoming call
to slot 11234, typing *911234, for instance.
The person using extension 1234 would see that slot 11234 is busy and would
try to shorten ongoing call.


Should I use features.conf's dynamic features for that (to allow a specific
DTMF sequence while on call) ?
Then how can I let Operator type digits after *91 prefix ? Should I use
Incomplete() application ?

Regards

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