Observation: When the agents talk using the polycom 650 handset the voice quality on the other end is much better compared to if they talk using the plantronics noise cancelling headset. If you would like a recorded phone call when a agent is taking using the headset vs when a agent is talking using the polycom 650 handset let me know and I can post a URL to the file under this thread. Is this happening because they are using a noise cancelling headset. It would seem reasonable to expect that the noise cancelling headset is cancelling out some of the tones in the voice. I have two questions: A. How to get the same valice quality on the other end from a headset as compared to a polycom 650 handset ? B. When I went shopping from a headset I found three different kinds 1. flexboom. 2. Microboom and 3. soundtube .What is the difference between these ? Thanks for your time, sysadmin http://www.grmtech.com
Jay R. Ashworth
2008-Aug-15 16:35 UTC
[asterisk-users] noise cancelling headset vs handset
On Fri, Aug 15, 2008 at 04:59:26AM -0700, Vikas wrote:> Observation: When the agents talk using the polycom 650 handset the > voice quality on the other end is much better compared to if they talk > using the plantronics noise cancelling headset. If you would like a > recorded phone call when a agent is taking using the headset vs when a > agent is talking using the polycom 650 handset let me know and I can > post a URL to the file under this thread. > > Is this happening because they are using a noise cancelling headset. > It would seem reasonable to expect that the noise cancelling headset > is cancelling out some of the tones in the voice.Correct: a noise cancelling headset is going to have substantially altered audio reproduction characteristics vs. a non-noise cancelling handset, partially because it's a headset, partially because it's noise cancelling, and partially because the Polycom desksets have substantially the best audio I have ever come across. Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Josef Stalin)