I have a question about the following dial plan. Ring main number playback "message" If press 1 got to "support" if press 2 go to "sales" //Support Play message "your call is important to us" then ring the phone and I pickup. //Sales Play message "your call is important to us" then ring the phone and I pickup. but, the problem is I only have 1 staff member at the moment. So how do we set it up if I'm out of the office, or on the mobile phone and can't answer the call. How does it know to go to voice mail? Regards Jared -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080707/0bf7c809/attachment.htm
>So how do we set it up if I'm out of the office, or on the mobile phone and can't answer the call. >How does it know to go to voice mail?You set it to ring for a certain duration then go to voicemail after n seconds. You'll want an incoming call to go to a context at which point you can start deciding what to do based on key presses they make. One of your key presses (1 for support) would then go to that context possibly at which point you can ring that phone for n seconds then send it to voicemail. Check the wiki, it shows how to do this. jlc -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080706/65c722d0/attachment.htm
This is some pretty basic stuff... (someone will probably send you a RTFM) Start with the sample dialplan (make samples I think)...trace the dialplan along to understand how it works Check the wiki and then post anything that you need help with From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sydney Web Hosting Sent: July 6, 2008 8:33 PM To: Asterisk Users List Subject: [asterisk-users] dial plan help. I have a question about the following dial plan. Ring main number playback "message" If press 1 got to "support" if press 2 go to "sales" //Support Play message "your call is important to us" then ring the phone and I pickup. //Sales Play message "your call is important to us" then ring the phone and I pickup. but, the problem is I only have 1 staff member at the moment. So how do we set it up if I'm out of the office, or on the mobile phone and can't answer the call. How does it know to go to voice mail? Regards Jared -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080707/647e705d/attachment.htm