Hi, according to the wiki the value NOANSWER for the channel variable DIALSTATUS means: No answer. The dial command reached its number, the number rang for too long, then the dial timed out. In out dialplan we grap all these events with exten => s-NOANSWER,1,Playback(sometext) exten => s-NOANSWER,2,WAIT(1) exten => s-NOANSWER,3,Hangup() The dial commands for internal and external connections let the phone on the other ring for 60 seconds. But the cdr file Master.csv contains entries like the following: "","15","s-NOANSWER","fehler","""User1"" <15>","SIP/User1-b67e5c28","CAPI/ISDN1#02/062xxxxxx-6252","Playback","ungueltige_nummer","2008-02-11 10:32:31","2008-02-11 10:32:31","2008-02-11 10:32:32",1,1,"ANSWERED","DOCUMENTATION","1202725951.43008","" 1,1, means, that both duration and billsec are only 1 second. If NOANSWER stands for a timeout, how can the DIAL command timeout after only 1 second, when the phone should ring 60 seconds? Could it be, that NOANSWER catches more than one event? Thanks for your help, Stefan -- ******************************************** in-put GbR - Das Linux-Systemhaus Stefan-Michael Guenther Geschaeftsfuehrer Moltkestrasse 49 D-76133 Karlsruhe Tel./Fax : +49 (0)721 / 83044 - 98/93 http://www.in-put.de ******************************************** Schulungen Installationen Beratung Support Voice-over-IP-Loesungen ********************************************