Hi list:
Is there any way or an idea of how to made a global queue policy. I need
to have a Global Policy or a common policy to many queues.
What i need is:
I have 20 agents they are members of 5 queues, i have a last recent
strategy for all the queues, the problem is that the strategy is for each
queue. So one agent recive a call from all the queues, then another, and so
on... So we have agent that don't work for more than 20 minutes. And
anothers that have long brakes.
So what i need is that 5 queues share the strategy, so the agent who
get the call the agent that have more idle time in all five queues.
So any idea ?
--
Alvaro I. Parres Peredo
Director de IT
Grupo Xmarts SA de CV
Tel: +52 (33) 35 63 6261 Ext. 112
01 800 087 2260
Cel: +52 (33) 33 68 1087
alvaro.parres at xmarts.com.mx
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