Sounds like wrong type of dtmf signaling if you are using a SIP phone.
Check the settings fordtmfmode in sip.conf.
dtmfmode = rfc2833 ; Choices are inband, rfc2833, or info
your choice might not have been right ;-)
If your phones uses ZAP try
relaxdtmf=yes
Frank Gorgas-Waller
Explido Software USA Inc.
Phone +1-863-248-1195 & Fax +1-863-248-1155
EMail frank@explido.us & ICQ 7733546
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We teach penguin to fly http://www.explido.us
> hi,
> I am trying to check my voice mail on a new asterisk instalation.
>
> I get the standard voicemail menu, but when I press any button , it
> does not accept the option. It keeps repeating the menu and then
> exits ...
>
> Any suggestions ?
> thanks and regards
> Anand