asterisk users - May 2007 - Buddywatch on Polycom 601 crashes phone

We are running 2.1.1 with 3 expansion modules.  Presence in turned on in
sip.cfg, hints are set up on the extensions and buddy watch is enabled on
about 40 extensions mapped to the expansion modules.  We have 3 paging
groups: "Building A" with 20 phones, "Building B" with 20
phones and "Both
with all 40 phones.  When Building A or B is paged separately, the 601
handles it although the sidecar leds don't seem to keep up in real time.
When both buildings are paged, all three expansion modules and the phone
crash and reboot.

We are paging by:
exten => 560,1,SIPAddHeader(Alert-Info: Ring Answer)
Sip.cfg -> <RING_ANSWER se.rt.4.name="Ring Answer"
se.rt.4.type="ring-answer"
se.rt.4.timeout="250" se.rt.4.ringer="2"
se.rt.4.callWait="6" se.rt.4.mod"1"/>

Is there a limitation I'm not aware of regarding presence on the phone or is
this a bug?
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> We are running 2.1.1 with 3 expansion modules.  Presence in turned on in
> sip.cfg, hints are set up on the extensions and buddy watch is enabled on
> about 40 extensions mapped to the expansion modules.  We have 3 paging
> groups: "Building A" with 20 phones, "Building B" with
20 phones and "Both
> with all 40 phones.  When Building A or B is paged separately, the 601
> handles it although the sidecar leds don't seem to keep up in real
time.
> When both buildings are paged, all three expansion modules and the phone
> crash and reboot.
>
> We are paging by:
> exten => 560,1,SIPAddHeader(Alert-Info: Ring Answer)
> Sip.cfg -> <RING_ANSWER se.rt.4.name="Ring Answer"
> se.rt.4.type="ring-answer" se.rt.4.timeout="250"
se.rt.4.ringer="2"
> se.rt.4.callWait="6" se.rt.4.mod="1"/>
>
> Is there a limitation I'm not aware of regarding presence on the phone
or is
> this a bug?
Sounds like a bug to me, especially the part about the LEDs not
displaying in real-time.  I'd bring it up with your Polycom reseller
(for them to bring it up with Polycom support).  Have you tried
different firmware versions?


- Noah