asterisk users - Sep 2006 - How to notify an ACD agent before he/she picks up

Hi,

I need to send a message to an agent when the ACD starts to ring on he/she.
I have and application already built that sends such a message (just 
like a cti),  just don't know how to get from asterisk which agent was 
selected prior to ringing him   (or during ringing),  so that I can get 
information about the call and send it over.


any one done this?

Anyone knows if I can get to know the operator ACD choosed to send the 
call by using  Realtime Queue,   or maybe via the manager?

> Hi,
>
> I need to send a message to an agent when the ACD starts to ring on 
> he/she.
> I have and application already built that sends such a message (just 
> like a cti),  just don't know how to get from asterisk which agent was 
> selected prior to ringing him   (or during ringing),  so that I can 
> get information about the call and send it over.
>
>
> any one done this?
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> asterisk-users mailing list
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>   http://lists.digium.com/mailman/listinfo/asterisk-users
>

In the forthcoming 1.4, you can tell the Queue application to run an AGI just
before sending the call to the destination.  In the AGI, you can use the (also
new in 1.4) MEMBERINTERFACE channel variable to determine the destination.
 
Of course, that's not a solution now since 1.4 is not even beta yet.  But I
figured I'd present another possibility.
 
- Brad

________________________________

From: asterisk-users-bounces@lists.digium.com on behalf of Richard Lyman
Sent: Mon 9/11/2006 6:37 PM
To: manrique.feoli@kinetos.com; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] How to notify an ACD agent before he/she picks up



MF wrote:
> Has anyone got a clue about this?    I need to know which operator to
> send a message to,  prior to the queue command ringing him,  (just
> after he is assigned)
>
>> Anyone knows if I can get to know the operator ACD choosed to send
>> the call by using  Realtime Queue,   or maybe via the manager?
>
someone already told you to look at the manager.

make sure queues.conf has eventwhencalled=yes
then you will get a manager event

Event: AgentCalled
...




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