Anyone have any luck RMAing a Sipura phone since the Cisco take over? Sipura only has support via email or fax to end users and I haven't gotten a response to either for over 2 months. Linksys Support will jump you through all their scripted hoops to resolve your problem (they hope if they speak with a thick enough accent and make repeat the same steps over and over again that you will just give up). After they have done that, they won't give you an RMA number. They tell you to email Sipura...what a joke.
I had the same issue with issue with Sipura. I went though email support. They finaly said email another address to get a RMA. That support made me go though everything the 1st one did again. And in the end they never responded after they decided I needed a RMA. So it never got resolved. Hugh L. Johnson wrote:>Anyone have any luck RMAing a Sipura phone since the Cisco take over? >Sipura only has support via email or fax to end users and I haven't >gotten a response to either for over 2 months. > >Linksys Support will jump you through all their scripted hoops to >resolve your problem (they hope if they speak with a thick enough accent >and make repeat the same steps over and over again that you will just >give up). After they have done that, they won't give you an RMA number. >They tell you to email Sipura...what a joke. > > >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >Asterisk-Users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
> Anyone have any luck RMAing a Sipura phone since the Cisco take over? > Sipura only has support via email or fax to end users and I haven't > gotten a response to either for over 2 months.Sipura's policy was to handle RMAs through resellers. Since taking over, Linksys appears to have maintained the same policy for the SPA-xxxx devices. So, contact your reseller. BTW I always get quick responses from support@sipura.com (which I believe is forwarded to sipura-support@external.cisco.com). Nabeel
They beat the POS grandstream adapters by far. In business when you need to get a job done for a customer time is money and waiting on them would have cost me money. What other adapters are any good out there anyway Martin. On 3/3/06, Martin Joseph <ast@stillnewt.org> wrote:> > On Mar 3, 2006, at 11:35 AM, Tom Vile wrote: > > > I have had the same issue with Sipura as well, they gave me quite the > > run around on 1 bad 2002 ATA and decided to just forget about it and > > bought a new one to save time. > So they gave you shitty support and you bought more? > > What are you a microsoft customer? > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Tom Vile Baldwin Technology Solutions, Inc Consulting - Web Design - VoIP Telephony www.baldwintechsolutions.com Phone: 518-631-2855 x205 Fax: 518-631-2856