asterisk users - Jan 2006 - Problem with blind transfer and Polycom phones

Hi,

we just set up an asterisk with 55 Polycom 500 IP phones.

The blind transfer does not work.

The way we try to blind transfer a call:
1. answer the call
2. press transfer
3. press blind softkey	-> the display shows "Blind transfer to:"
and cursor is
in the second line
4. enter the number	-> when we enter the second digit of the number the
display
jumps back to "Hold: <number>" view.

It is reproducible.

Attended transfer works.

Any help is welcome! :-))

Regards,
BK

I have to correct myself.
The problem occurs only when we try dial numbers with 10 or 11 at the beginning.


Kib Eki wrote:
> Hi,
> 
> we just set up an asterisk with 55 Polycom 500 IP phones.
> 
> The blind transfer does not work.
> 
> The way we try to blind transfer a call:
> 1. answer the call
> 2. press transfer
> 3. press blind softkey    -> the display shows "Blind transfer
to:" and
> cursor is in the second line
> 4. enter the number    -> when we enter the second digit of the number 
> the display jumps back to "Hold: <number>" view.
> 
> It is reproducible.
> 
> Attended transfer works.
> 
> Any help is welcome! :-))
> 
> Regards,
> BK
> 
> _______________________________________________
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> 
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> 
> 
>

Hi Kib,

Can you paste the dialplan string from your sip.cfg (this is the 
pattern matching string in the phone setup)?

Regards,
-- 
Anthony Rodgers
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org
RSS Feed: http://www.dnv.org/rss.asp


On Jan 5, 2006, at 5:34 AM, Kib Eki wrote:
> I have to correct myself.
> The problem occurs only when we try dial numbers with 10 or 11 at the 
> beginning.
>
>
> Kib Eki wrote:
> > Hi,
> >
> > we just set up an asterisk with 55 Polycom 500 IP phones.
> >
> > The blind transfer does not work.
> >
> > The way we try to blind transfer a call:
> > 1. answer the call
> > 2. press transfer
> > 3. press blind softkey??? -> the display shows "Blind transfer
to:"
> and
> > cursor is in the second line
> > 4. enter the number??? -> when we enter the second digit of the 
> number
> > the display jumps back to "Hold: <number>" view.
> >
> > It is reproducible.
> >
> > Attended transfer works.
> >
> > Any help is welcome! :-))
> >
> > Regards,
> > BK
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > Asterisk-Users mailing list
> > To UNSUBSCRIBE or update options visit:
> >?? http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
> >
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
> ?? http://lists.digium.com/mailman/listinfo/asterisk-users

Looks like a digitmap problem within the Polycom configs.

On 1/5/06, Kib Eki <kibeki@gmx.net> wrote:
> Hi,
>
> we just set up an asterisk with 55 Polycom 500 IP phones.
>
> The blind transfer does not work.
>
> The way we try to blind transfer a call:
> 1. answer the call
> 2. press transfer
> 3. press blind softkey  -> the display shows "Blind transfer
to:" and cursor is
> in the second line
> 4. enter the number     -> when we enter the second digit of the number
the display
> jumps back to "Hold: <number>" view.
>
> It is reproducible.
>
> Attended transfer works.
>
> Any help is welcome! :-))
>
> Regards,
> BK
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>