asterisk users - May 2005 - Problem with Polycom SP 500 and Cisco PIX

Hi everyone,

 

I'm very new to all this,  so please forgive me if I have the terminology
mixed-up.

 

We are preparing to install an Asterisk IP PBX over the weekend and I have
an issue with the Polycom SP 500 phones we are trying to use. My problem is
regarding DHCP.

 

Our DHCP server is our Cisco PIX 501 firewall. I've specified option 66 and
the phones connect to the FTP server when they boot. BUT, after they've
loaded sip.ln, a message comes up stating that the phone could not get an IP
address from the DHCP server. There's an about button right there, and it
says it has an address, which is also ping-able. The phone then waits a
little and reboots again.

 

Switching to a fixed IP makes the phone boot all the way. I tried putting
together a quick test network with a DHCP server on a BSD machine (using
bootpd) and at least I got to the welcome screen (then the phone hanged and
the reboot keystroke did not work)..but I think that last thing is just an
issue with everything else not being setup on the phone itself.

 

Any ideas?

 

Thanks,

 

Eduardo Jimenez

Software Engineer

Job Performance Systems, Inc

Ph: 703-683-5805 x 210

www.jps-usa.com <http://www.jps-usa.com/>  

 

Also, I unpacked a phone, played with it for a minute and now that phone
does not seem to boot. Tried the 4 6 8 * combination for about 10 secs and
did not do anything..is there a harder reset than that?

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What bootrom version and sip.ld version are you using?  If you ahve not
upgraded, go to teh wiki and get the latest.
 
W
 

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eduardo
Jimenez
Sent: Thursday, May 12, 2005 2:19 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Problem with Polycom SP 500 and Cisco PIX



Hi everyone,

 

I'm very new to all this,  so please forgive me if I have the
terminology mixed-up.

 

We are preparing to install an Asterisk IP PBX over the weekend and I
have an issue with the Polycom SP 500 phones we are trying to use. My
problem is regarding DHCP.

 

Our DHCP server is our Cisco PIX 501 firewall. I've specified option 66
and the phones connect to the FTP server when they boot. BUT, after
they've loaded sip.ln, a message comes up stating that the phone could
not get an IP address from the DHCP server. There's an about button
right there, and it says it has an address, which is also ping-able. The
phone then waits a little and reboots again.

 

Switching to a fixed IP makes the phone boot all the way. I tried
putting together a quick test network with a DHCP server on a BSD
machine (using bootpd) and at least I got to the welcome screen (then
the phone hanged and the reboot keystroke did not work)....but I think
that last thing is just an issue with everything else not being setup on
the phone itself.

 

Any ideas?

 

Thanks,

 

Eduardo Jimenez

Software Engineer

Job Performance Systems, Inc

Ph: 703-683-5805 x 210

www.jps-usa.com <http://www.jps-usa.com/>  

 

Also, I unpacked a phone, played with it for a minute and now that phone
does not seem to boot. Tried the 4 6 8 * combination for about 10 secs
and did not do anything....is there a harder reset than that?

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Hi Eduardo,

You can reboot the phone by holding down +/-/Hold/Messages buttons.

I'm not sure I know the problem with dhcp, it's definitely odd. Can you 
tell me what firmware you are running?

Sean

Eduardo Jimenez wrote:
> Hi everyone,
>
> I?m very new to all this, so please forgive me if I have the 
> terminology mixed-up.
>
> We are preparing to install an Asterisk IP PBX over the weekend and I 
> have an issue with the Polycom SP 500 phones we are trying to use. My 
> problem is regarding DHCP.
>
> Our DHCP server is our Cisco PIX 501 firewall. I?ve specified option 
> 66 and the phones connect to the FTP server when they boot. BUT, after 
> they?ve loaded sip.ln, a message comes up stating that the phone could 
> not get an IP address from the DHCP server. There?s an about button 
> right there, and it says it has an address, which is also ping-able. 
> The phone then waits a little and reboots again.
>
> Switching to a fixed IP makes the phone boot all the way. I tried 
> putting together a quick test network with a DHCP server on a BSD 
> machine (using bootpd) and at least I got to the welcome screen (then 
> the phone hanged and the reboot keystroke did not work)?.but I think 
> that last thing is just an issue with everything else not being setup 
> on the phone itself.
>
> Any ideas?
>
> Thanks,
>
> Eduardo Jimenez
>
> Software Engineer
>
> Job Performance Systems, Inc
>
> Ph: 703-683-5805 x 210
>
> www.jps-usa.com <http://www.jps-usa.com/>
>
> Also, I unpacked a phone, played with it for a minute and now that 
> phone does not seem to boot. Tried the 4 6 8 * combination for about 
> 10 secs and did not do anything?.is there a harder reset than that?
>