asterisk users - May 2005 - outsourced pbx functionality- distributing calls evenly amongst agents

Hi

With asterisk is it possible to evenly distribute calls amongst agents, 
even if a agent is free, but has previously received a call, is it 
possible to send it to one who hasnt.

As for call stats, what is the best software for this, in terms of 
allowing call snooping (like altigen), and also just graphing of call 
volume.

tks
Iqbal

In article <428087FD.80700@gigo.co.uk>, Iqbal <iqbal@gigo.co.uk>
wrote:
> 
> With asterisk is it possible to evenly distribute calls amongst agents, 
> even if a agent is free, but has previously received a call, is it 
> possible to send it to one who hasnt.
Look at http://www.voip-info.org/wiki-Asterisk+call+queues particularly
the paragraph "Strategies".

Cheers
Tony
-- 
Tony Mountifield
Work: tony@softins.co.uk - http://www.softins.co.uk
Play: tony@mountifield.org - http://tony.mountifield.org

Hi

Tks, and this can be done irrespective of the type of trunk used, i.e if 
its over IP, since this will be a remotely hosted setup, with IP phones 
only.

Iqbal

Tony Mountifield wrote:
>In article <428087FD.80700@gigo.co.uk>, Iqbal <iqbal@gigo.co.uk>
wrote:
>  
>
>>With asterisk is it possible to evenly distribute calls amongst agents, 
>>even if a agent is free, but has previously received a call, is it 
>>possible to send it to one who hasnt.
>>    
>>
>
>Look at http://www.voip-info.org/wiki-Asterisk+call+queues particularly
>the paragraph "Strategies".
>
>Cheers
>Tony
>  
>