asterisk users - Mar 2005 - Troubles with VoIP providers

Hello all,

I had tested about ten VoIP providers, but no one gave me the quality
I was looking for.

My calls, depending the hour of the day, have diferent quality.
Sometimes I felt cuts in the conversation or lost the sound on one of
the end point.

All of the providers I tested had any kind of trouble.

My internet gateway is an 1 Mb. ADSL conection y I make QOS by the
router 70% of bandwidth for SIP and IAX2 protocols and 30% for others
protocols. With 3 simultaneus calls.

I thing that the problem is in the providers side, cause we make calls
between our
diferents offices via IAX2 without quality problems, but I am not sure.
I said that because when in US the people wake up and start to work,
about local time 13:00, our calls get more troubles, like cuts, but
before that time our calls goes better than after.

Have you got troubles with your provider, or the sound quality is
always the same?
Am I the only one who feel troubles with VoIP providers?
Could you tell me the witch provider you use?

Any clue will be welcomed.

Thanks for your time

 Obihuan

On March 30, 2005 05:24 am, Obihuan wrote:
> My calls, depending the hour of the day, have diferent quality.
> Sometimes I felt cuts in the conversation or lost the sound on one of
> the end point.
>
> All of the providers I tested had any kind of trouble.
Sounds like the trouble is on your end then.  I use nufone almost exclusively 
and put about 5000 minutes a month through them, with multiple simultaneous 
calls (mid-size business) and while I occassionally have some audio problems, 
I have never had issue with nufone's network.  I have been able to (in my 
mind anyway) prove that the connectivity issue was on my end, as when the 
problem occurs it occurs with any provider I happen to be using, and they all 
take wildly different paths once it leaves my (decently connected) internet 
provider.
> My internet gateway is an 1 Mb. ADSL conection y I make QOS by the
> router 70% of bandwidth for SIP and IAX2 protocols and 30% for others
> protocols. With 3 simultaneus calls.
>
> I thing that the problem is in the providers side, cause we make calls
> between our
> diferents offices via IAX2 without quality problems, but I am not sure.
> I said that because when in US the people wake up and start to work,
> about local time 13:00, our calls get more troubles, like cuts, but
> before that time our calls goes better than after.
Is there any heavy downloading or uploading going on around that time?  The 
unix program 'rate' or even tcpdump or ethereal should be able ot help
you
determine this.  Remember that you can only rate-limit your OUTGOING traffic. 
Traffic headed for you can be dropped in an attempt for tcp's automatic 
backoff to slow down the connection, but as the name implies it only works 
for TCP.

Feel free to try my traffic control script: 
http://www.mixdown.ca/~andrew/dump/rc.tc -- it runs on our upstream router 
and with it I am able to keep our connection loaded but still have voice 
traffic pass through as top priority.  Again, it tries to limit the incoming 
traffic but that's more based on luck than anything else.  :-)

-A.