asterisk users - Mar 2005 - agents - queue config

Hello,

Anybody has a working queue configuration?

What I am interested in is the setup for "agents".
With the AgentCallBack function...

What I am trying to accomplish:

To have a queue (e.g. support queue) that will ring agent extensions. I do not
need agents to be "always on" (regular agent function). But rather for
the system to try agents in round-robin or similar fashion.

I have the extensions.conf worked out for queue, but I am missing the
extensions.conf part config for agents...

Anybody has a working conf in a similar fashion?

Thanks.
CJ
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Hello,
you just need something very simple for the agents to be registered, like

[ed-agenti]
exten=>s,0,Answer
exten=>s,1,AgentLogIn()


You should then configure a queue and agents.conf.

A sample (and simple) queue configuration is described at

http://www.oinko.net/astrecipes/index.php?action=artikel&cat=270176&id=21&artlang=en

Hope it helps
l.



In data Fri, 11 Mar 2005 13:38:05 -0500, CJ Toma <cj@xodatel.us> ha  
scritto:
> Hello,
>
> Anybody has a working queue configuration?
>
> What I am interested in is the setup for "agents".
> With the AgentCallBack function...
>
> What I am trying to accomplish:
>
> To have a queue (e.g. support queue) that will ring agent extensions. I  
> do not need agents to be "always on" (regular agent function).
But
> rather for the system to try agents in round-robin or similar fashion.
>
> I have the extensions.conf worked out for queue, but I am missing the  
> extensions.conf part config for agents...
>
> Anybody has a working conf in a similar fashion?
>
> Thanks.
> CJ


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