asterisk users - Jan 2005 - Polycom IP500 - problems with multiplesimultaneous calls

I have these very phones and took me a while to figure this out myself.
The phone considers each line registration to be a line with a second
line.  So, call line while someone is on a call and another instance
will appear below.   That means you only need one registered instance
for the phones to get two incoming calls.  If however you want to have a
second registered extension rung if the first is busy, you have to
configure that in Asterisk and the phone so that it moves to the next
Dial command on a busy from the phone.  However, to get a busy from the
phone, you have to configure the phone not to have the second ringing
instance for the single registration.

Confused?  I was...  So...  Your phone display looks some6thing like
this...

LINE 1>
LINE 2>
BLAH >

In order to make line 1 toll into line 2, you need to make the phone SIP
back that it is busy when Line 1 is engaged.  Default out of the box is
to show the incoming call on line below the current call on line one.

This will be confitgured in the <mac>-phone.cfg file for your phone.
Probably in this section...

	<divert divert.1.contact=""
divert.1.autoOnSpecificCaller="1"
divert.2.contact="" divert.2.autoOnSpecificCaller="1"
divert.3.contact="" divert.3.autoOnSpecificCaller="1"
divert.4.contact="" divert.4.autoOnSpecificCaller="1"
divert.5.contact="" divert.5.autoOnSpecificCaller="1"
divert.6.contact="" divert.6.autoOnSpecificCaller="1">
		<fwd divert.fwd.1.enabled="0" divert.fwd.2.enabled="0"
divert.fwd.3.enabled="0" divert.fwd.4.enabled="0"
divert.fwd.5.enabled="0" divert.fwd.6.enabled="0"/>
		<busy divert.busy.1.enabled="0"
divert.busy.1.contact=""
divert.busy.2.enabled="0" divert.busy.2.contact=""
divert.busy.3.enabled="0" divert.busy.3.contact=""
divert.busy.4.enabled="0" divert.busy.4.contact=""
divert.busy.5.enabled="0" divert.busy.5.contact=""
divert.busy.6.enabled="0" divert.busy.6.contact=""/>
		<noanswer divert.noanswer.1.enabled="0"
divert.noanswer.1.timeout="60" divert.noanswer.1.contact=""
divert.noanswer.2.enabled="0" divert.noanswer.2.timeout="60"
divert.noanswer.2.contact="" divert.noanswer.3.enabled="0"
divert.noanswer.3.timeout="60" divert.noanswer.3.contact=""
divert.noanswer.4.enabled="1" divert.noanswer.4.timeout="60"
divert.noanswer.4.contact="" divert.noanswer.5.enabled="0"
divert.noanswer.5.timeout="60" divert.noanswer.5.contact=""
divert.noanswer.6.enabled="0" divert.noanswer.6.timeout="60"
divert.noanswer.6.contact=""/>
		<dnd divert.dnd.1.enabled="0" divert.dnd.1.contact=""
divert.dnd.2.enabled="0" divert.dnd.2.contact=""
divert.dnd.3.enabled="0" divert.dnd.3.contact=""
divert.dnd.4.enabled="0" divert.dnd.4.contact=""
divert.dnd.5.enabled="0" divert.dnd.5.contact=""
divert.dnd.6.enabled="0" divert.dnd.6.contact=""/>
	</divert>

Note the No Answer and Busy Fwd parameters.  These will be yor starting
point and should be docuented in the Polycom Admin PDF.

The * side should just be an extension definition that moves from one
Line to the Next if busy.

The bad news is it seems like some of the features for these phones just
don't work so I cannot guarantee that what I sent will work.  I finally
gave up on this for lack of tiem and just registered a single Line and
let the phone ring in a second line to the extension.

Cheers,
Wiley


 

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Noah
Miller
Sent: Wednesday, January 05, 2005 5:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Polycom IP500 - problems with
multiplesimultaneous calls

Hi All -

I've got a load of Polycom phones, and for the most part, I think
they're great, but one thing that is bugging the heck out of me (and my
users) is the "on-hold" feature.  When you're on a call, and
another one
comes in, it doesn't ring the second line appearance on the phone, even
though I have it registered separately, and I've tried to make my
dialplan go to the second appearance/registration.  Instead, the second
call rings on the first line, and allows you to put the first call on
hold, and take the second call.  To do so, though, you have to press the
little down arrow and then press "Answer".  When the third call comes
in, it will ring the 2nd line.  I find this to be non-intuitive, but I
can get used to it.  My receptionists, however, are finding it REALLY
painful.  I'd just like to make the first call go to line appearance 1,
the second simultaneous call to go to line appearance 2, etc.

Maybe somebody figured out a neat dialplan thing to get this done.  My
config that doesn't do what I want looks like this:

; The first line appearance is registered to 18, the second to 1802, and
the third to 1803 exten => 18,1,Dial(SIP/18,20) exten =>
18,2,Voicemail(u18) exten => 18,102,Goto(1802,1)

exten => 1802,1,Dial(SIP/1802,20)
exten => 1802,2,Voicemail(b18)
exten => 1802,102,Goto(1803,1)

exten => 1803,1,Dial(SIP/1803,20)
exten => 1803,2,Voicemail(b18)
exten => 1803,102,Voicemail(b18)
exten => 1803,103,Hangup

I guess the phone just doesn't register as busy when there is only one
call on a line.  It has to have two calls on a line appearance to
register as busy.  Has anyone figured out how to disable this hold
feature and just have the second call go to the second line, the third
call to the third line, etc?

Thanks,
Noah Miller

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