Hello,
I've spent the last few days installing asterisk, and the support and
documentation available here and on the wiki has been exceptional. I
have now configured an E100P, with about 20 internal SIP extensions
(snom 190), and a handful of international SIP extensions. Everything
is working well - thank you.
I now have a requirement to implement some simple call queuing. The
scenario is this. This is only one operator (agent), who cannot be
off-hook all the time. There are two DDIs, one is for 'valued'
customers, and ensures that they are placed in the queue with a higher
priority. I have achieved this already. My questions are:
- At the moment, the agent must log in by dialling an extension and
entering their password. Is there a way that the agent (SIP extension)
can be always logged in? I guess their phone should just keep ringing
if they're away from their desk.
- Is there a way that the agent can be notified, maybe by a stutter
tone(?), when there is a higher-priority caller in the queue?
I'm still very new to asterisk, so I'm hoping that this can be achieved
through the dial plan rather than a custom application. Any assistance
would be greatly appreciated.
Ric Searle
--
Dialogue Communications Ltd.
http://www.dialogue.net
