I would like to set up an extension for some users where the system tries one number then another until it is answered, I assume there would be a dial timeout for each number tired. A number of the numbers will have voice mail on the extension called (cell phone home etc.) so I don't want to transfer the called to the extension unless a live person is there. I have done this on other systems "supervised transfer" was what it was called. Basically the person on the end could hit a key and accept the call from the system would pull it back and try another extension or send to the system (Asterisk) voice mail. In researching other issues with Asterisk I thought I saw this capability but I can't find it again. Scott