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defiance

2004-Aug-17 15:03 UTC

[Asterisk-Users] dialplan woes

I am making some changes to the dial plan at the request of the company
president and have run into some problems. I have a couple of layers of
menu's and I am not sure how to handle them.

Here is how it should work (sorry for the crappy diagram)

main menu

--------Dial 1 for support 
|	Dial 2 for special                                     
|	Dial 3 sales                                           
|	Dial 5 For sales                                       
|
|
|______________________________submenu
				Dial 1 for product a support
				Dial 2 for pdoduct b support
				Dial 3 for product c support

My problem is that if you choose option one in the second menu it loop
back to the first menu. I don't know how to handle this, and I'm sure it
can be done. here is the section of extensions.conf that deals with it

exten => 6666,1,Wait,2 ; Allow for PRI to grab info in facility
exten => 6666,2,SetCallerID(Toll Free No Cpub)
exten => 6666,3,BackGround(greeting)
exten => 6666,4,BackGround(mainmenu) 
exten => 6666,5,Wait,5
exten => 6666,6,Queue(tech)

exten => 1,1,SetCallerID(Toll Free No Cpub)
exten => 1,2,AGI(openclose.agi)
exten => 1,3,GotoIf($[${STATUS} = closed]?6:4)
exten => 1,4,GotoIf($[${STATUS} = holiday]?8:10)
exten => 1,5,Goto(1,10)
exten => 1,6,BackGround(nighttime-greeting)
exten => 1,7,Goto(4,1)
exten => 1,8,BackGround(holiday-greeting)
exten => 1,9,Goto(4,1)
exten => 1,10,BackGround(tech-menu)
exten => 1,1,Playback(cpub-support)
exten => 1,2,Hangup
exten => 2,1,SetVar(QUEUE_PRIO=10)
exten => 2,2,Queue(tech)  
exten => 3,1,SetVar(QUEUE_PRIO=5)
exten => 3,2,Queue(tech)
exten => 4,1,Hangup

exten => 2,1,Wait,1
exten => 2,2,SetCallerID(TimeIPS)
exten => 2,3,AGI(openclose.agi)
exten => 2,4,GotoIf($[${STATUS} = closed]?7:5)
exten => 2,5,GotoIf($[${STATUS} = holiday]?9:11)
exten => 2,6,Goto(1,11)
exten => 2,7,BackGround(nighttime-greeting)
exten => 2,8,Goto(1,28)
exten => 2,9,BackGround(holiday-greeting)
exten => 2,10,Goto(1,28)
exten => 2,11,Dial(SIP/3085,15|m)
exten => 2,12,Dial(SIP/3082,15|m)
exten => 2,13,Dial(SIP/3006,15|m)
exten => 2,14,Dial(SIP/3007,15|m)
exten => 2,15,Background(sales-hold)
exten => 2,16,WaitMusicOnHold(60)
exten => 2,17,Dial(SIP/3085,15|m)
exten => 2,18,Dial(SIP/3082,15|m)
exten => 2,19,Dial(SIP/3006,15|m)
exten => 2,20,Dial(SIP/3007,15|m)
exten => 2,21,Background(sales-hold)
exten => 2,22,WaitMusicOnHold(60)
exten => 2,23,Dial(SIP/3085,15|m)
exten => 2,24,Dial(SIP/3082,15|m)
exten => 2,25,Dial(SIP/3006,15|m)
exten => 2,26,Dial(SIP/3007,15|m)
exten => 2,27,Voicemail(u3082)
exten => 2,28,Hangup

exten => 5,1,Wait,1
exten => 5,2,SetCallerID(Sales)
exten => 5,3,AGI(openclose.agi)
exten => 5,4,GotoIf($[${STATUS} = closed]?7:5)
exten => 5,5,GotoIf($[${STATUS} = holiday]?9:11)
exten => 5,6,Goto(1,11)
exten => 5,7,BackGround(nighttime-greeting)
exten => 5,8,Goto(1,28)
exten => 5,9,BackGround(holiday-greeting)
exten => 5,10,Goto(1,28)
exten => 5,11,Dial(SIP/3085,15|m)
exten => 5,12,Dial(SIP/3082,15|m)
exten => 5,13,Dial(SIP/3006,15|m)
exten => 5,14,Dial(SIP/3007,15|m)
exten => 5,15,Background(sales-hold)
exten => 5,16,WaitMusicOnHold(60)
exten => 5,17,Dial(SIP/3085,15|m)
exten => 5,18,Dial(SIP/3082,15|m)
exten => 5,19,Dial(SIP/3006,15|m)
exten => 5,20,Dial(SIP/3007,15|m)
exten => 5,21,Background(sales-hold)
exten => 5,22,WaitMusicOnHold(60)
exten => 5,23,Dial(SIP/3085,15|m)
exten => 5,24,Dial(SIP/3082,15|m)
exten => 5,25,Dial(SIP/3006,15|m)
exten => 5,26,Dial(SIP/3007,15|m)
exten => 5,27,Voicemail(u3082)
exten => 5,28,Hangup

exten => 7,1,Wait,1
exten => 7,2,SetCallerID(TimeIPS)
exten => 7,3,AGI(openclose.agi)
exten => 7,4,GotoIf($[${STATUS} = closed]?7:5)
exten => 7,5,GotoIf($[${STATUS} = holiday]?9:11)
exten => 7,6,Goto(1,11)
exten => 7,7,BackGround(nighttime-greeting)
exten => 7,8,Goto(1,28)
exten => 7,9,BackGround(holiday-greeting)
exten => 7,10,Goto(1,28)
exten => 7,11,Dial(SIP/3085,15|m)
exten => 7,12,Dial(SIP/3082,15|m)
exten => 7,13,Dial(SIP/3006,15|m)
exten => 7,14,Dial(SIP/3007,15|m)
exten => 7,15,Background(sales-hold)
exten => 7,16,WaitMusicOnHold(60)
exten => 7,17,Dial(SIP/3085,15|m)
exten => 7,18,Dial(SIP/3082,15|m)
exten => 7,19,Dial(SIP/3006,15|m)
exten => 7,20,Dial(SIP/3007,15|m)
exten => 7,21,Background(sales-hold)
exten => 7,22,WaitMusicOnHold(60)
exten => 7,23,Dial(SIP/3085,15|m)
exten => 7,24,Dial(SIP/3082,15|m)
exten => 7,25,Dial(SIP/3006,15|m)
exten => 7,26,Dial(SIP/3007,15|m)
exten => 7,27,Voicemail(u3082)
exten => 7,28,Hangup


Thanks,
Chris Locke
Systems Administrator
Stratitec INC

Steven Critchfield

2004-Aug-17 15:07 UTC

head link

[Asterisk-Users] dialplan woes

On Tue, 2004-08-17 at 17:03, defiance wrote:> I am making some changes to the dial plan at the request of the company
> president and have run into some problems. I have a couple of layers of
> menu's and I am not sure how to handle them.
> 
> Here is how it should work (sorry for the crappy diagram)
> 
> main menu
> 
> --------Dial 1 for support 
> |	Dial 2 for special                                     
> |	Dial 3 sales                                           
> |	Dial 5 For sales                                       
> |
> |
> |______________________________submenu
> 				Dial 1 for product a support
> 				Dial 2 for pdoduct b support
> 				Dial 3 for product c support
> 
> My problem is that if you choose option one in the second menu it loop
> back to the first menu. I don't know how to handle this, and I'm
sure it
> can be done. here is the section of extensions.conf that deals with it
CONTEXTS....

[main context]
--------Dial 1 for support 
|	Dial 2 for special                                     
|	Dial 3 sales                                           
|	Dial 5 For sales                                       
[support context]
; don't include main context
|______________________________submenu
				Dial 1 for product a support
				Dial 2 for pdoduct b support
				Dial 3 for product c support
[special context[
[sales context]
[and so on.]
-- 
Steven Critchfield <critch@basesys.com>

Joshua McClintock

2004-Aug-17 15:12 UTC

head link

[Asterisk-Users] dialplan woes

I'm not sure if this is your issue or not, but it looks like ext=> 1,
starts over at the bottom of the 1's.  You have 1,1-10 and then 1,1 and
2 after it.  I can see how asterisk might get confused if you sent your
call back to ext 1 at starting point 1 or 2.

On Tue, 2004-08-17 at 15:03, defiance wrote:> I am making some changes to the dial plan at the request of the company
> president and have run into some problems. I have a couple of layers of
> menu's and I am not sure how to handle them.
> 
> Here is how it should work (sorry for the crappy diagram)
> 
> main menu
> 
> --------Dial 1 for support 
> |	Dial 2 for special                                     
> |	Dial 3 sales                                           
> |	Dial 5 For sales                                       
> |
> |
> |______________________________submenu
> 				Dial 1 for product a support
> 				Dial 2 for pdoduct b support
> 				Dial 3 for product c support
> 
> My problem is that if you choose option one in the second menu it loop
> back to the first menu. I don't know how to handle this, and I'm
sure it
> can be done. here is the section of extensions.conf that deals with it
> 
> exten => 6666,1,Wait,2 ; Allow for PRI to grab info in facility
> exten => 6666,2,SetCallerID(Toll Free No Cpub)
> exten => 6666,3,BackGround(greeting)
> exten => 6666,4,BackGround(mainmenu) 
> exten => 6666,5,Wait,5
> exten => 6666,6,Queue(tech)
> 
> exten => 1,1,SetCallerID(Toll Free No Cpub)
> exten => 1,2,AGI(openclose.agi)
> exten => 1,3,GotoIf($[${STATUS} = closed]?6:4)
> exten => 1,4,GotoIf($[${STATUS} = holiday]?8:10)
> exten => 1,5,Goto(1,10)
> exten => 1,6,BackGround(nighttime-greeting)
> exten => 1,7,Goto(4,1)
> exten => 1,8,BackGround(holiday-greeting)
> exten => 1,9,Goto(4,1)
> exten => 1,10,BackGround(tech-menu)
> exten => 1,1,Playback(cpub-support)
> exten => 1,2,Hangup
> exten => 2,1,SetVar(QUEUE_PRIO=10)
> exten => 2,2,Queue(tech)  
> exten => 3,1,SetVar(QUEUE_PRIO=5)
> exten => 3,2,Queue(tech)
> exten => 4,1,Hangup
> 
> exten => 2,1,Wait,1
> exten => 2,2,SetCallerID(TimeIPS)
> exten => 2,3,AGI(openclose.agi)
> exten => 2,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 2,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 2,6,Goto(1,11)
> exten => 2,7,BackGround(nighttime-greeting)
> exten => 2,8,Goto(1,28)
> exten => 2,9,BackGround(holiday-greeting)
> exten => 2,10,Goto(1,28)
> exten => 2,11,Dial(SIP/3085,15|m)
> exten => 2,12,Dial(SIP/3082,15|m)
> exten => 2,13,Dial(SIP/3006,15|m)
> exten => 2,14,Dial(SIP/3007,15|m)
> exten => 2,15,Background(sales-hold)
> exten => 2,16,WaitMusicOnHold(60)
> exten => 2,17,Dial(SIP/3085,15|m)
> exten => 2,18,Dial(SIP/3082,15|m)
> exten => 2,19,Dial(SIP/3006,15|m)
> exten => 2,20,Dial(SIP/3007,15|m)
> exten => 2,21,Background(sales-hold)
> exten => 2,22,WaitMusicOnHold(60)
> exten => 2,23,Dial(SIP/3085,15|m)
> exten => 2,24,Dial(SIP/3082,15|m)
> exten => 2,25,Dial(SIP/3006,15|m)
> exten => 2,26,Dial(SIP/3007,15|m)
> exten => 2,27,Voicemail(u3082)
> exten => 2,28,Hangup
> 
> exten => 5,1,Wait,1
> exten => 5,2,SetCallerID(Sales)
> exten => 5,3,AGI(openclose.agi)
> exten => 5,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 5,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 5,6,Goto(1,11)
> exten => 5,7,BackGround(nighttime-greeting)
> exten => 5,8,Goto(1,28)
> exten => 5,9,BackGround(holiday-greeting)
> exten => 5,10,Goto(1,28)
> exten => 5,11,Dial(SIP/3085,15|m)
> exten => 5,12,Dial(SIP/3082,15|m)
> exten => 5,13,Dial(SIP/3006,15|m)
> exten => 5,14,Dial(SIP/3007,15|m)
> exten => 5,15,Background(sales-hold)
> exten => 5,16,WaitMusicOnHold(60)
> exten => 5,17,Dial(SIP/3085,15|m)
> exten => 5,18,Dial(SIP/3082,15|m)
> exten => 5,19,Dial(SIP/3006,15|m)
> exten => 5,20,Dial(SIP/3007,15|m)
> exten => 5,21,Background(sales-hold)
> exten => 5,22,WaitMusicOnHold(60)
> exten => 5,23,Dial(SIP/3085,15|m)
> exten => 5,24,Dial(SIP/3082,15|m)
> exten => 5,25,Dial(SIP/3006,15|m)
> exten => 5,26,Dial(SIP/3007,15|m)
> exten => 5,27,Voicemail(u3082)
> exten => 5,28,Hangup
> 
> exten => 7,1,Wait,1
> exten => 7,2,SetCallerID(TimeIPS)
> exten => 7,3,AGI(openclose.agi)
> exten => 7,4,GotoIf($[${STATUS} = closed]?7:5)
> exten => 7,5,GotoIf($[${STATUS} = holiday]?9:11)
> exten => 7,6,Goto(1,11)
> exten => 7,7,BackGround(nighttime-greeting)
> exten => 7,8,Goto(1,28)
> exten => 7,9,BackGround(holiday-greeting)
> exten => 7,10,Goto(1,28)
> exten => 7,11,Dial(SIP/3085,15|m)
> exten => 7,12,Dial(SIP/3082,15|m)
> exten => 7,13,Dial(SIP/3006,15|m)
> exten => 7,14,Dial(SIP/3007,15|m)
> exten => 7,15,Background(sales-hold)
> exten => 7,16,WaitMusicOnHold(60)
> exten => 7,17,Dial(SIP/3085,15|m)
> exten => 7,18,Dial(SIP/3082,15|m)
> exten => 7,19,Dial(SIP/3006,15|m)
> exten => 7,20,Dial(SIP/3007,15|m)
> exten => 7,21,Background(sales-hold)
> exten => 7,22,WaitMusicOnHold(60)
> exten => 7,23,Dial(SIP/3085,15|m)
> exten => 7,24,Dial(SIP/3082,15|m)
> exten => 7,25,Dial(SIP/3006,15|m)
> exten => 7,26,Dial(SIP/3007,15|m)
> exten => 7,27,Voicemail(u3082)
> exten => 7,28,Hangup
> 
> 
> Thanks,
> Chris Locke
> Systems Administrator
> Stratitec INC
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

Andrew Kohlsmith

2004-Aug-17 15:25 UTC

head link

[Asterisk-Users] dialplan woes

On Tuesday 17 August 2004 18:03, defiance wrote:> exten => 1,1,SetCallerID(Toll Free No Cpub)
...
> exten => 1,1,Playback(cpub-support)
Do you see a problem?  'cos I sure do...

You can use the numbers over again if you use Goto and jump to a different 
context.

-A.

William Glynn

2004-Aug-17 15:31 UTC

head link

[Asterisk-Users] dialplan woes

> CONTEXTS....
> 
> [main context]
> --------Dial 1 for support 
> |	Dial 2 for special                                     
> |	Dial 3 sales                                           
> |	Dial 5 For sales                                       
> [support context]
> ; don't include main context
> |______________________________submenu
> 				Dial 1 for product a support
> 				Dial 2 for pdoduct b support
> 				Dial 3 for product c support
> [special context[
> [sales context]
> [and so on.]
To elaborate, try something like this:

[mainmenu]
exten => s,1,Background(greeting)
; ...
; Do your closed/holiday logic here, whatever

; Dialing 1-3 takes you to different contexts which have their own logic
exten => 1,Goto(support,s,1)
exten => 2,Goto(special,s,1)
exten => 3,Goto(sales,s,1)

[support]
exten => s,1,Background(product-support)

; Jump to [support-a] context which might give them a new menu
exten => 1,Goto(support-a,s,1)

; Only one guy knows product B, so send to his phone
exten => 2,Dial(SIP/1234)
...

--Will Glynn
Freedom Healthcare Group, Inc.

Dave Hope

2006-Mar-12 03:31 UTC

head link

[Asterisk-Users] Dialplan woes

Hello all,

Inspired by the Asterisk talks at FOSDEM 2006, I've decided to give it a
whirl. I'm having some newbie problems with my dialplan and was
wondering if anyone could be of assistance Smile

When trying to dial 500, 600 or 601 I get the following notice:


        pbx.c:1330 pbx_extension_helper: Cannot find extension context
        Internal'


Any suggestions would be GREATLY appreciated!

extensions.conf:
        [general] 
        static          =>      yes 
        writeprotect    =>      yes 
        
        [External] 
        include         =>      Internal 
        
        [Internal] 
        exten           =>      500,1,Dial(SIP/Dave) 
        exten           =>      600,1,Echo() 
        exten          =>      601,1,Answer() 
        exten          =>      601,2,Playback(demo-echotest) 
        exten          =>      601,3,Echo 
        exten          =>      601,4,Playback(demo-echodone) 
        exten          =>      601,5,Hangup


sip.conf
        [general] 
        context         =       External 
        srvlookup       =       yes 
        
        [Dave] 
        type            =       friend 
        ;username       =       Dave 
        secret          =       dave 
        host            =       dynamic 
        allow           =       all 
        context         =       Internal

Thanks for any input,

Dave.

Gabriel Afana

2006-Mar-12 18:47 UTC

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[Asterisk-Users] Dialplan woes

hehe, I cannot do a "reload" because it causes LCDial to stop working
:-P

Dont know why but it does.

- Gabe


----- Original Message ----- 
From: "Time Bandit" <timebandit001@gmail.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users@lists.digium.com>
Sent: Sunday, March 12, 2006 5:37 PM
Subject: Re: [Asterisk-Users] Dialplan woes

>     After updating your sip.conf and extensions.conf, did you reload
> asterisk?  Asterisk caches the config files and does not re-read them
unless> you issue a "sip reload", "extensions reload" or an
all-in-one "restart
when> convenient" at the CLI.Actually, the all-in-one is done with only "reload", no need to
restart. Only time you need to restart is when you modify zapata.conf.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

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