-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have no problems with. SIP phone on each desk, * acting as the SIP proxy / PSTN gateway. User dials into the gateway to talk to an agent (hunt group type thing), or a single agent dials out to a specific number. That part is simple enough and works already. However I need to add the following feature: Some application (asterisk maybe or a custom SIP softphone type thing) needs to dial out to a range of numbers, once a success connection is made I need to then transfer the call to the first free agent. The available agents need to notify the system somehow that they are ready. I was thinking of maybe 'parking' and then somehow inviting the remote call to their phone. So is something like this possible already with * or do I need to go and start getting out my C refence manuals and do some coding? Vince. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (MingW32) iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh 2IDBbj/+dUh/w5E1BmH4kDM=NX9Q -----END PGP SIGNATURE-----
This was just discussed yesterday I believe, because I read it. -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Zarjazz Sent: Saturday, February 21, 2004 7:36 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Simple Call Center Setup? -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have no problems with. SIP phone on each desk, * acting as the SIP proxy / PSTN gateway. User dials into the gateway to talk to an agent (hunt group type thing), or a single agent dials out to a specific number. That part is simple enough and works already. However I need to add the following feature: Some application (asterisk maybe or a custom SIP softphone type thing) needs to dial out to a range of numbers, once a success connection is made I need to then transfer the call to the first free agent. The available agents need to notify the system somehow that they are ready. I was thinking of maybe 'parking' and then somehow inviting the remote call to their phone. So is something like this possible already with * or do I need to go and start getting out my C refence manuals and do some coding? Vince. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (MingW32) iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh 2IDBbj/+dUh/w5E1BmH4kDM=NX9Q -----END PGP SIGNATURE----- _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Come meet me in #asterisk-dev (tclark) if you have pressing need & have 'C' skill's we have just about got a alpha of this, This is a new * app we are calling ICD Intelligent Call Distributor :) ----- Original Message ----- From: "Zarjazz" <zarjazz@quakenet.org> To: <asterisk-users@lists.digium.com> Sent: Saturday, February 21, 2004 4:35 AM Subject: [Asterisk-Users] Simple Call Center Setup?> -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > I am looking to implement a simple call center with Asterisk and I'm > scratching my head trying to work out the best setup. > > Now the usual dialin / dialout setup I have no problems with. SIP phone > on each desk, * acting as the SIP proxy / PSTN gateway. User dials into > the gateway to talk to an agent (hunt group type thing), or a single > agent dials out to a specific number. That part is simple enough and > works already. > > However I need to add the following feature: > > Some application (asterisk maybe or a custom SIP softphone type thing) > needs to dial out to a range of numbers, once a success connection is > made I need to then transfer the call to the first free agent. The > available agents need to notify the system somehow that they are ready. > I was thinking of maybe 'parking' and then somehow inviting the remote > call to their phone. > > So is something like this possible already with * or do I need to go and > start getting out my C refence manuals and do some coding? > > Vince. > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.4 (MingW32) > > iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh > 2IDBbj/+dUh/w5E1BmH4kDM> =NX9Q > -----END PGP SIGNATURE----- > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users