I am looking to produce a switchboard interface - hopefully web based
I needs to:
Show the logged in user the CLI of the call they are currently dealing with
Show the number of calls in the queue
Give a number of options for working with the call
transfer
put on hold
etc.
for transfer it must provide a list of users to transfer to.
Allow a call to be initiated
Can anyone give me ideas on how I might interact with * to get this
informations and provide these services.
Thanks
Chris.