Hi!
> but when both Agents are busy then still the called party does not get a
> busy signal.
>
> What I`d want is when both Agents are busy that the caller gets a busy,
> not the long tones, like the phone is ringing, but nobody answers it (
> this is how this works now)
> Any Ideas?
Method 1: Configure the queue to only take two callers
Method 2: Don't use queues at all and instead use a simple Dial() in
extensions.conf where you dial both agents extensions like
exten => 1000,1,Dial(SIP/john&SIP/mary)
exten => 1000,2, ... unavailable ...
exten => 1000,102, ... busy ...
Cheers, Philipp