Hi guruz, I have requirements from a company, which is going to deploy call center nationwide using asterisk and the new 4 port cards. However before going to purchase the hardware they want if following is possible in the asterisk software .... 1) they want to whisper with one side of the call i.e. the manager while monitoring the calls (from customers to support staff) from his extension (either SIP or Zap Channel), can guide support person if he is in trouble talking with the client ........ 2) while monitring the call, incharge can take the call and start talking with the customer directly and the support officer gets a hangup tone .... Plz suggest me if the above is possible and how the above can be achieved. TIA Franzi --------------------------------- Post your free ad now! Yahoo! Canada Personals -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20031122/2103cdbe/attachment.htm
Franz S wrote:> Hi guruz, > > I have requirements from a company, which is going to deploy call > center nationwide using asterisk and the new 4 port cards. However > before going to purchase the hardware they want if following is > possible in the asterisk software .... > > 1) they want to whisper with one side of the call i.e. the manager > while monitoring the calls (from customers to support staff) from his > extension (either SIP or Zap Channel), can guide support person if he > is in trouble talking with the client ........ > > 2) while monitring the call, incharge can take the call and start > talking with the customer directly and the support officer gets a > hangup tone .... > > Plz suggest me if the above is possible and how the above can be achieved. > > TIA > FranziI seriously doubt these things are possible.. not without recoding some of the Asterisk components.. Later
Hmmm .... any comments from Digium ....... ? Franzi WipeOut <wipe_out@users.sourceforge.net> wrote: Franz S wrote:> Hi guruz, > > I have requirements from a company, which is going to deploy call > center nationwide using asterisk and the new 4 port cards. However > before going to purchase the hardware they want if following is > possible in the asterisk software .... > > 1) they want to whisper with one side of the call i.e. the manager > while monitoring the calls (from customers to support staff) from his > extension (either SIP or Zap Channel), can guide support person if he > is in trouble talking with the client ........ > > 2) while monitring the call, incharge can take the call and start > talking with the customer directly and the support officer gets a > hangup tone .... > > Plz suggest me if the above is possible and how the above can be achieved. > > TIA > FranziI seriously doubt these things are possible.. not without recoding some of the Asterisk components.. Later _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users --------------------------------- Do you Yahoo!? Free Pop-Up Blocker - Get it now -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20031122/2bdf7722/attachment.htm