These suggestions refer to the ticket form: #1 - add trunk version A lot of tickets reported against version 1.0 are actually trunk tickets. Maybe adding a trunk version would help. Also would make it easier to track down and close <=1.0 bugs that happen to be already fixed. So, either add a trunk version, or something like 1.1a (so we will know in the future that it was reported against the trunk before the 1.1 release) #2 - more descriptive severity normal, major, critical, blocker, etc are quite subjective severities. maybe something along the lines of crasher, dataloss, malfunction, refactor, cosmetic, documentation would be more helpful. The way it is setup now, the severity of the report (along with the priority) depends pretty much on how the reporter feels about it. (he may *need it fixed ASAP* for his project or whatever)