Displaying 20 results from an estimated 900 matches similar to: "Realtime queue_members and penalties nost escalating (clue anyone?)"
2010 Jan 12
2
is roundrobin and rrmemory the same meaning?
Dear all,
I can't understand the diff between roundrobin and rrmemory strategy.
Could you explain for me ?
and is roundrobin means each available interface ring once or several
times and ring another?
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
;
2007 Nov 29
1
roundrobin and rrmemory with pre-defined agent order
Hi,
I would like to implement a queue using a circular strategy, I mean,
using roundrobin or rrmemory strategies. However, I am not able to
define the order Asterisk will call the agents once a new call arrives
in the queue. Seems that Asterisk will always define its order as the
queues.conf file is read, and most of times this order is different from
the one I want (for each queue in
2011 Feb 20
1
MEMBERINTERFACE and MEMBERNAME questions
Hi!
Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something?
Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC
0317998985 calls Kinna (0320209030)
Tomas Ekman (SIP/0317998972) receives the call but
2006 Jun 29
1
Call Queue NOT using RoundRobin ?!?
I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings??
I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it.
Anyone know what I can do to my queues, in order to force each call down the ordering of my members list?
--------------
2006 Apr 21
1
roundrobin strategy in queues not working as described?
I have set up an operator queue for our receptionist.
That way, if she takes a break or is out, by logging out of the queue,
calls to the "Operator" can be handled by other agents.
I have set strategy = roundrobin in queues.conf.
According to "the book" ATFoT, roundrobin always starts with the first
agent in the queue. This is the desired result. I want all calls to
start
2013 Jan 26
1
Complex Call Distribution
Hello,
I have Elastix ISO install (FreePBX 2.7.0.3)
My current Setup is as follows:
Inbound Route > Queue > (Dynamic Agents)
The queue distributes calls based on rrMemory.
I have been asked to redesign the call distribution as follows:
Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in
rrMemory format.
When Level-1 Agents are busy, distribute calls to Level-2 Agents
2005 Jul 27
0
Agent penalties and busy status
Hi all,
When implementing a queue using members like this:
[queue]
strategy => rrmemory
member => Agent/1000,1
member => Agent/1001,1
member => Agent/1002,2
member => Agent/1003,2
member => Agent/1004,2
And you call into the queue, agents 1000 and 1001 will ring in an alternating
fashion until one of them answers it. You might have seen my question coming
already, so I
2006 Dec 07
1
queue member refresh
I am experiencing this:
1 - A,B,C are SIP users logged on QUEUEA with ringall strategy
2 - I call QUEUEA
3 - A,B,C start ringing
4 - nobody answer....
5 - D logs on the QUEUEA
6 - D doen's receive any call, but A,B,C are still ringing
How can i avoid that?
I'd like that when D joins the QUEUEA it will immediately receive the
call that is still ringing on other users...
Thanks in
2007 Aug 20
4
Realtime Queue Members
Does anybody have realtime queue members working? Not the queues
themselves, just the members. I have realtime working for voicemail and
sippeers, but I can't get queue members to work. Here is what I have:
res_mysql.conf:
[general]
dbhost = 127.0.0.1
dbname = ASTERISK
dbuser = myuser
dbpass = mypass
dbport = 3306
dbsock = /tmp/mysql.sock
queues.conf:
[general]
2010 Mar 13
1
adding agent with 2 phones to a queue
Hi!
We have alot of users who are having 2 phones, 1 fixed and 1 DECT.
I am looking for a way to log them into a queue and let both phone rings.
Let me try to explain:
0317998975 is a fixed phone, 0317998985 is a DECT. 0317998989 is a queue.
queue add member SIP/0317998975 to 0317998989 works ofc.
sip*CLI> queue show 0317998989
0317998989 has 0 calls (max unlimited) in
2006 Jun 14
2
AddQueueMember and Local channels
Following on from a posting yesterday from Kevin, I have the following
in the dialplan:
exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ)
I am on extension 706.
From the CLI:
SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime), W:0, C:0, A:3, SL:0.0% within 60s
No Members
No Callers
I call 709, get a console message
2008 Aug 05
2
Queue Penalties not working properly
Hi,
I am using Asterisk 1.4.18. I am implementing Penalties for my agents.
What is happening: two agents configuired one agent with penalty 1 and
the other with penalty 2. All the calls must go first to Agent 1 and if
his line is busy then only then agent 2 will get the call. However my
queues are not behaving in this manner. I have impmemnted ringall
strategy. Now when first call comes it
2009 Dec 14
1
Queue still tries to ring agent when busy
When agents are on the phone, and the CLI queue show command shows their
status as busy, the queue still tries to send them calls.
Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add
agents. ringinuse is set to no for queue. Agents are using Polycom 430s.
dialplan:
exten => s,n,Queue(orders,itT,,,80)
queue definition in queues.conf:
[orders]
maxlen=20
queue-thankyou=
2006 Mar 12
1
Understanding queue timeouts + possible bug found
Hello list,
I have been researching a bit into the way the queue app works and how
different timeouts play together, and have prepared a short tutorial on
understanding queue timeouts - see
http://www.oinko.net/astrecipes/index.php?n=118 - any suggestion, error
found or correction is welcome.
While I was at it, I came across a strange bug: imageine you have three
callback agents
2007 Nov 04
3
7960 Queue Issue
Morning All,
Quick question that has me stumped. Have a queue with several members
(Statically defined in queues.conf at this stage for testing) who use Cisco
7960's.
The queue is configured to use rrmemory and generally this works correctly.
However if a member is already on a call their phone will still ring (The
7960 can show multiple incoming calls for one line). I really don't want
2009 Dec 18
1
wrapuptime?
Hi!
Trying to understand how wrapuptime is working...
I have written a small php script that let agents log in/out
off a queue. That part is working as a clock but wrapuptime
is not doing what I expect.
Input Interi?r - Queue Manager
0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s
holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s
Members:
SIP/0317998971
2006 Feb 16
2
79xx's and call queues
Hey,
I'm testing out some call queues. I have 7940's and 7960's with the
SIP 7.4image.
I have a queue that looks something like:
[testqueue]
strategy = rrmemory
timeout = 15
retry = 5
weight = 0
announce-frequency = 0
joinemtpy = yes
reportholdtime = yes
I dynamically add a phone or two to the queue (AddQueueMember, not agents).
When a caller calls in, connections are made and
2011 May 19
2
Agent (Invalid) has taken no calls yet
How to get rid on following.. why its Invalid ?
holler*CLI> queue show queue1
queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
Agent/7201 (Invalid) has taken no calls yet
Agent/7202 (Invalid) has taken no calls yet
No Callers
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An HTML
2006 May 25
1
RRMEMORY / Queues Not Working Right
Hi,
I'm trying to use Round Robin Memory with my queues. It seems to work
fine... that being I call in.. first time agent 1 will get a call,
second time agent 2, and so on. However, it seems if a period of
time has gone by since agent 1 got a call (I don't know how much but
say 10 minutes or so) when another call comes in.. agent 1 gets the
call again. Can anyone confirm this? Is
2006 Mar 23
9
Tearing my hair out with Queues
Egads. Getting queues to work is like pulling teeth.
extensions.conf:
exten => q_main,1,Queue(oneeighty_main||||1)
exten => 80014055,1,Dial(SIP/80014018,15,tr)
exten => 80014057,1,Dial(SIP/80014018,15,tr)
exten => 80014052,1,Dial(SIP/80014018,15,tr)
queues.conf:
[oneeighty_main]
musiconhold = default
joinempty = strict
leavewhenempty = strict
strategy = rrmemory
retry = 0
member