I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060629/cb6d203e/attachment.htm
Alessio Focardi
2006-Jun-29 10:31 UTC
[Asterisk-Users] Call Queue NOT using RoundRobin ?!?
Welcome to my personal hell ! :) I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue. I mean When a call comes in first member of the queue is ring, then second, etc Subsequent calls take the same path: first, second and so on. Someone has suggested to use "ringall" with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that "nobody wants that" (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a "count us" initiative :) Alessio Focardi On 6/29/06, Aaron Paxson <aj@thepaxson5.org> wrote:> > I have setup several Calling Queues, each setup with RoundRobin > strategy. When I call the queue, the first member/agent phone rings. > Great! I call it again, the second member/agent rings?? > > I thought that was the RRMemory strategy, but it seems RoundRobin is also > doing it. > > Anyone know what I can do to my queues, in order to force each call down > the ordering of my members list? > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060629/bc5c6ee3/attachment.htm