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penelty
2006 Jun 01
3
app_queue and Real roundrobin
Hey guys,
i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea
is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order.
So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent
I've actually solved that by defining penelty for the accounts,