search for: alreadyoff

Displaying 1 result from an estimated 1 matches for "alreadyoff".

2004 Aug 29
1
Empty Queues
Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking