Folks, this is a great opportunity to get in on the ground floor as Norse begins to launch products. We are looking someone with a strong technical background who also likes to build tools and to help out customers. This is the first hire into the role so the hope is that you lead and grow the organization. Senior Technical Support Engineer Location: San Mateo, CA Overview: We are seeking a qualified, motivated, and experienced technical support engineer with excellent customer skills and technical depth to interface with engineering to resolve user issues. We are an extremely fast-paced, security-driven company. Description: A ground-floor opportunity for a Technical Support Engineer. L2/L3 trouble-shooting of security cloud product in the Internet threat intelligence space. Work closely with engineering, sales engineering, and customers to troubleshoot both POCs and production problems. Qualifications: 4+ years experience. Unix command line. Configuring routing on network. Scripting (shell, python, perl, etc). FAMP web Stack. APIs for the web including HTTP, XML, JSON and XML RPC. Troubleshooting, installing, and configuring, OSS including FAMP and CMSs. Experience at enterprise security vendor or hands-on with security products desired. Preferred Skills: FreeBSD Team lead experience. Solid Coding/scripting, prefer python and shell, but others are fine. Thank you. Alfred Perlstein Sr. Director, Appliance & Kernel Engineering Norse cell: 415 312 3931