asterisk users - Sep 2015 - Agents, Members and queues

Hi,

	I'd like to use queues in Asterisk and I have a few basic questions
(I'm a newbie) about Queues:

1.- What are the differences between Agents and Members (if any)? 

2.- I want to implemment a small call center and I think the best way it is by
using dynamic members (agents??). In this case, I don't need declare the
members in agents.conf, is it? So, I'd simply declare them in sip.conf and
I'd use "add member" asterisk command. Is it Ok or I'm grong?

3.- I'd like to make an application for that members use call center.
I've thought use some language (java, python...) and work directly with AMI
(using a telnet connection) in order to send commands and receive and processing
events to/from asterisk. Is it a correct way?

	Thank you very much in advance.

	Mario.

-- 
Antonio Mario Molina Saor?n
web:     http://antonio-mario.com
twitter: @a_mario_molina