asterisk users - Apr 2009 - IMAP Voicemail - can't get messages. Arrgh!

Hi -

I just deployed a system using IMAP Voicemail.  During my testing,
voicemail worked fine.  I could check vm from the phone, and the
messages would get marked as read, or I could read the messages in a
mail client, and the phone's mwi light would turn off.   Very neat.

I'm not exactly sure when things got munged up, but something broke.
I can record messages with Voicemail(), but now when I access an IMAP
mailbox using VoicemailMain(), it always says there are no messages,
even when there clearly are (unread) messages in the IMAP mailbox.

I've also got the asterisk GUI running on this system, and its status
page (retrieved via manager, I believe, or maybe "voicemail show
users") shows the correct message counts.  I tried debugging manager
messages to see how it was getting the message counts, but I didn't
get any useful output.  Does anyone know a better way (any way) to
debug issues with IMAP Voicemail?  I do see an error on the CLI:

ERROR[20010]: app_voicemail.c:2026 mm_log: IMAP Error: Quota not
available on this IMAP server

Here's some background info:

Asterisk: 1.6.0.8
IMAP Server: dovecot 1.0.7
c-client: UW imap2007e

Config Files:

voicemail.conf
[general]
format = wav49
serveremail = asterisk at rosecompanies.com
fromstring = ${VM_CALLERID}
emailsubject = New voicemail. Length: ${VM_DUR}
emailbody = ${VM_NAME}:\n\nYou have a new voicemail message.  You
currently have ${VM_MSGNUM} messages in your
Inbox.\n\nFrom:\t\t${VM_CALLERID}\$
maxsecs = 600
minsecs = 4
skipms = 3000
maxsilence = 10
silencethreshold = 128
maxlogins = 20
userscontext = default
imapserver = localhost
imapfolder = INBOX
authuser = asterisk
authpassword = xxxxxxx
maxgreet = 360
operator = yes
maxmessage = 300
minmessage = 4
saycid = no
sayduration = no
envelope = no
review = yes


users.conf (a typical user):
[02]
username = 02
transfer = yes
mailbox = 02
call-limit = 100
fullname = Test User
cid_number = 02
context = DLPN_MainUsers
hasvoicemail = yes
vmsecret = xxxxxxx
email imapuser = allison
hassip = yes
hasiax = no
host = dynamic
nat = no
hasdirectory = yes
dtmfmode = rfc2833
threewaycalling = no
callwaiting = no
hasmanager = no
hasagent = no
canreinvite = no
insecure = no
pickupgroup autoprov = yes
label = 02
macaddress = 0004f2000000
linenumber LINEKEYS = 1
secret = xxxxxxx
disallow = all


extensions.conf:
exten = 000,1,VoicemailMain(s${CALLERID(num)}@default)


Thanks!
Noah

Noah Miller wrote:
> I just deployed a system using IMAP Voicemail.  During my testing,
> voicemail worked fine.  I could check vm from the phone, and the
> messages would get marked as read, or I could read the messages in a
> mail client, and the phone's mwi light would turn off.   Very neat.
> 
> I'm not exactly sure when things got munged up, but something broke.
> I can record messages with Voicemail(), but now when I access an IMAP
> mailbox using VoicemailMain(), it always says there are no messages,
> even when there clearly are (unread) messages in the IMAP mailbox.
This appears to be the same issue as was resolved in bug 14685. If you use the 
latest version of Asterisk 1.6.0 branch then you shouldn't have that issue
anymore.

svn co http://svn.digium.com/svn/asterisk/branches/1.6.0 asterisk-1.6.0-vanilla
cd asterisk-1.6.0-vanilla
./configure && make install

Or wait for Asterisk 1.6.0.10 which will incorporate the changes since 1.6.0.8; 
the recent 1.6.0.9 release that went out only incorporates the changes to 
1.6.0.7 plus the security release in 1.6.0.8, and a merge issue that crept into 
the 1.6.0 branch from trunk in 1.6.0.9.

Thanks!

-- 
Leif Madsen.
http://www.leifmadsen.com
http://www.oreilly.com/catalog/asterisk