Artifex Maximus
2008-Dec-17 09:41 UTC
[asterisk-users] Alcatel OXE + Asterisk as external IVR
Hi all! Is anyone using the $subject setup? What I would like to do the following setup: 1. OXE is setup for receiving calls, handling Agents 2. Asterisk as external IVR on extension 9xxx connected with ISDN (Q.931) PRI The incoming calling route: 1. OXE handles incoming calls, answer 2. Transfer to extension 9xxx 3. Asterisk answer (using one channel) 4. IVR is handling calls 5. If needed IVR transfer back to specified Pilot in OXE with Dial (using two channels) 6. Asterisk hangup (free both channels) 7. OXE connect the PSTN incoming line with Pilot as extension transfer does I've talked with support person at Alcatel and he said that Q.931 cannot handle this situation because after calls "leave" OXE it does not know anything so I cannot hangup in Asterisk and call will use two channel. Is it right? He said that ABCF2 or Q.SIG is able handling this situation because Q.SIG is an extension to Q.931. I take some search on topic and find out that Asterisk's Q.SIG not fully implemented. Is Asterisk implementation enough for this kind of setup? I am using Asterisk 1.6.0.3-rc1 with dahdi-*-2.1.0 on Ubuntu Server 8.10. Thanks, Zsolt
2008/12/17 Artifex Maximus <artifexor at gmail.com>> Hi all! > > Is anyone using the $subject setup? > > What I would like to do the following setup: > 1. OXE is setup for receiving calls, handling Agents > 2. Asterisk as external IVR on extension 9xxx connected with ISDN (Q.931) > PRI > > The incoming calling route: > 1. OXE handles incoming calls, answer > 2. Transfer to extension 9xxx > 3. Asterisk answer (using one channel) > 4. IVR is handling calls > 5. If needed IVR transfer back to specified Pilot in OXE with Dial > (using two channels) > 6. Asterisk hangup (free both channels) > 7. OXE connect the PSTN incoming line with Pilot as extension transfer does > > I've talked with support person at Alcatel and he said that Q.931 > cannot handle this situation because after calls "leave" OXE it does > not know anything so I cannot hangup in Asterisk and call will use two > channel. Is it right? He said that ABCF2 or Q.SIG is able handling > this situation because Q.SIG is an extension to Q.931. I take some > search on topic and find out that Asterisk's Q.SIG not fully > implemented. Is Asterisk implementation enough for this kind of setup? > > I am using Asterisk 1.6.0.3-rc1 with dahdi-*-2.1.0 on Ubuntu Server 8.10. > > Thanks, > ZsoltHi, What is needed is that the Asterisk box should either : - forward incoming call to the right endpoint, using a single channel, - open a second channel and remain in media path till it ends. I'm not an authority on this topic, but I would say that, as OXE and asterisk are connected through an E1/T1 link, - you must upgrade OXE and Asterisk to Q.SIG to get forwarding option (and check asterisk's QSIG supports Call Deflection), - casual PRI is enough if you stick with 2 channels option. If you don't expect to get more than 15 (or 12) calls at a time, I don't see any real downside to use option 2.> > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081217/5393a0c0/attachment.htm