asterisk users - Nov 2008 - Query about Call Recording with Asterisk / Freeswitch in Cisco IPCC deployment

Hello,

One of our client company is providing hosted contact center solutions with
Cisco IPCC. To keep the Call Recording cost at low, they are planning to use
Asterisk / Free Switch. Can anyone integrate Cisco IPCC with Asterisk for
call recording ?

Regards,

Kashif Naeem
Business Development Manager
Hadi Telecom
www.haditelecom.com

Cell: +92 (0)345 4226006
Office: +92 (0)42 5692766

Email: kashif at haditelecom.com
MSN: kashif__naeem at hotmail.com
Gmail: meet.kashif at gmail.com
Skype: kashif.naeem

302 Y Commercial Area, 2nd Floor DHA Lahore, Pakistan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20081112/4ab7e714/attachment.htm

Hi All,

I appreciate any help with this issue am facing.

first of all my topology is as such:

my asterisk box has two callcentric sip accounts on it.
as well as a PSTN line which is connected to asterisk through a Sipura 3102.

now my problem is as such:

I sometimes use my box as an international gateway. 
that means when am home, I call my PSTN line. it directs me through an auto
attendant that I've setup.
in it there's a "waitexten" for 8 seconds, where I enter the full
international number with a preceding extension which directs this number to one
of my callcentric lines.

now this has worked ok for a while but lately am facing a major prob!
sometimes ill be talking to an international destination following the scenario
explained above. and suddenly In the middle of my conversation both me and the
other side could hear my PSTN attendant's recorded voice welcoming caller..
such a thing is extremely annoying to say the least and I have no idea why
it's happening..
can anyone help out please?! any advice on how to catch what's causing
this?!
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20081112/be3095cf/attachment-0001.htm