Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following manner: Exten => 1001,1,AgentLogin(SIP/1001) Exten => 1000,1,AgentLogin(SIP/1000) One more thing my asterisk successfully captures the call , it plays music on hold but when it starts to push the call in queue it gives out this error. Any one help me out. It's a production machine. Thanks Syed nasr -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080801/c3847770/attachment.htm
Syed Nasruddin wrote:> > > Hi, > > > > I have Asterisk 1.4.18 and I have been running call center queues on it. > Today it suddenly stopped adding inbound calls to queues. I am facing > with following error: _app_queue.c:3939 > queue_exec: unable to join queue ?myqueue?_ > > > > In extension file: > > Queue(myqueue|t|||120) > > > > And my agents are joining in following manner: > > Exten => > 1001,1,AgentLogin(SIP/1001) > > Exten => > 1000,1,AgentLogin(SIP/1000) > > > > One more thing my asterisk successfully captures the call , it plays > music on hold but when it starts to push the call in queue it gives out > this error. > > > > Any one help me out. It?s a production machine. > > > > Thanks > > > > Syed nasr >When diagnosing this sort of issue, it is a good idea to check the value of QUEUESTATUS to see why the caller could not enter the queue. The most common reason for a caller to not join the queue is because joinempty=no is set in queues.conf (if you do not have joinempty set at all, then it defaults to no). This setting causes callers attempting to join a queue to not be able to if the queue is empty or if all the queue members are paused or have an "invalid" device state. Another possibility is that you have a maximum length set on the queue and so no more callers can join because the queue is full. My suggestion is to see what the QUEUESTATUS is. If the status is JOINEMPTY, then you can issue a "queue show" command on the CLI to see what the current states of your queue members are. It may be as easy to fix as setting joinempty=yes in queues.conf. If the status is something else, though, then a different fix may be in order instead. Mark Michelson
Syed Nasruddin a ?crit :> > Hi, > > I have Asterisk 1.4.18 and I have been running call center queues on > it. Today it suddenly stopped adding inbound calls to queues. I am > facing with following error: _app_queue.c:3939 queue_exec: unable to > join queue ?myqueue?_ > > In extension file: > > Queue(myqueue|t|||120) > > And my agents are joining in following manner: > > Exten => 1001,1,AgentLogin(SIP/1001) > > Exten => 1000,1,AgentLogin(SIP/1000) > > One more thing my asterisk successfully captures the call , it plays > music on hold but when it starts to push the call in queue it gives > out this error. > > Any one help me out. It?s a production machine. > > Thanks > > Syed nasr >I would recommend upgrading your asterisk to at least 14.20.1 I have had many troubles with queues, SIP and IAX with asterisk 1.4.18 that have been fixed in the following releases
Hi, I was initially running only with one TDM800P card having 4FXO and 4 FXS port then I later added another 24 port FXO card. So now in total I have now 32 FXO ports for in coming calls. Card was successfully integerated and all the ports were detected by asterisk. Just few minutes back the POT lines were also ready and now I am getting additional errors which I am pasting here. starting simple switch on 'Zap/17-1'[Aug 1 19:00:26] ERROR[3416]: callerid.c:564 callerid_feed: fsk_s erie made mylen < 0 (-1)[Aug 1 19:00:26] WARNING[3416]: chan_zap.c:6202 ss_thread: Caller ID feed failed: Success [Aug 1 19:00:26] WARNING[3416]: chan_zap.c:6215 ss_thread: Caller ID returned with error on channel 'Zap/17-1' [Aug 1 19:00:28] WARNING[3416]: chan_zap.c:6232 ss_thread: CID ti med out waiting for ring. Exiting simple switch -- Hungup 'Zap/17-1' -- Saved useragent "X-Lite release 1002tx stamp 29712" for pee r 1001[Aug 1 19:18:29] NOTICE[3162]: chan_zap.c:6678 handle_init_event: Alarm cleared on channel 17 == Starting post polarity CID detection on channel 17 -- Starting simple switch on 'Zap/17-1' [Aug 1 19:18:29] NOTICE[3582]: chan_zap.c:6169 ss_thread: Got eve nt 4 (Alarm)... [Aug 1 19:18:31] WARNING[3582]: chan_zap.c:6232 ss_thread: CID ti med out waiting for ring. Exiting simple switch * Hungup 'Zap/17-1' Kindly give me a hint abt what is happening. And also why my agents are not getting in the queues. Thanks for quick reply. Syed nasr ________________________________ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Syed Nasruddin Sent: Friday, August 01, 2008 6:30 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Asterisk Queues problem Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following manner: Exten => 1001,1,AgentLogin(SIP/1001) Exten => 1000,1,AgentLogin(SIP/1000) One more thing my asterisk successfully captures the call , it plays music on hold but when it starts to push the call in queue it gives out this error. Any one help me out. It's a production machine. Thanks Syed nasr -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080801/e1ccf239/attachment.htm