Erik Anderson
2008-Jul-07 22:22 UTC
[asterisk-users] First-time queue app: verifying human member?
Good evening all - for the first time, I'm implementing my first-ever queue in asterisk. Overall, it's a pretty simple setup, 4 static members, very low call volume, etc. The one thing that has stumped me so far, though, is the following... This is a queue I'm setting up for contacting our IT support staff off-hours. As such, I've just added the cell phone numbers of our staff as members. I'd like to somehow verify that it's an actual human answering the phone when a member is dialed and not their mobile phone's voicemail. Is that possible? I'd envision just requesting that the member press "1" or something to accept the call. I currently have the timeout in queues.conf set low enough so that the call will never automatically roll over to that member's mobile voicemail, but I can't guaranty that the staff member won't just hit "Ignore" on their phone and send it directly to voicemail. Ideas? Thanks! -Erik -- Erik Anderson http://andersonfam.org
Matt Riddell
2008-Jul-07 23:04 UTC
[asterisk-users] First-time queue app: verifying human member?
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Erik Anderson wrote:> Good evening all - for the first time, I'm implementing my first-ever > queue in asterisk. Overall, it's a pretty simple setup, 4 static > members, very low call volume, etc. The one thing that has stumped me > so far, though, is the following... > > This is a queue I'm setting up for contacting our IT support staff > off-hours. As such, I've just added the cell phone numbers of our > staff as members. I'd like to somehow verify that it's an actual human > answering the phone when a member is dialed and not their mobile > phone's voicemail. Is that possible? I'd envision just requesting that > the member press "1" or something to accept the call. I currently have > the timeout in queues.conf set low enough so that the call will never > automatically roll over to that member's mobile voicemail, but I can't > guaranty that the staff member won't just hit "Ignore" on their phone > and send it directly to voicemail.You'd probably want to look at using the local channel and the followme application + /etc/asterisk/followme.conf - -- Kind Regards, Matt Riddell Director _______________________________________________ http://www.venturevoip.com (Great new VoIP end to end solution) http://www.venturevoip.com/news.php (Daily Asterisk News - html) http://www.venturevoip.com/newrssfeed.php (Daily Asterisk News - rss) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFIcqEDDQNt8rg0Kp4RApIMAJ9mSm+Mi8/PQ2PJO6+b1dr40Sdb7ACfSXi+ LFGct6AtEVvouz/4a+ZK68g=jsd7 -----END PGP SIGNATURE-----