asterisk users - May 2008 - app_queue New Function ToggleQueueMemberUse()

Hi,

I'm using a Queue in asterisk with IAX2 peers and my agents are also 
doing outbond calls.
Actually we are using a GROUP() function like that to prevent users from 
beeing Dialed while
in communication:
exten => s,1,gotoif($[${GROUP_COUNT(${MACRO_EXTEN}@agents)}=0]?:busy)
exten => s,n,Set(OUTBOUND_GROUP=${MACRO_EXTEN}@agents)
...

But this system fill the asterisk console with queue dial attempt, and 
even with our small system
it make debugging a pain in the a**.

So i'm wondering if someone already as made a dialplan function that 
could toggle the 'Use' flag of
an agent ? or if this kind of function would be integrated into the core 
if i build it ?

Regards,
benoit

CCed to asterisk-dev but i'm not subscribed so please make me in copy.

Benoit Plessis wrote:
> So i'm wondering if someone already as made a dialplan function that 
> could toggle the 'Use' flag of
> an agent ? or if this kind of function would be integrated into the core 
> if i build it ?
This is a slightly different approach, but have you seen the state interface
code that is in Asterisk 1.6?  There is a backport of the code for 1.4 floating
around somewhere, I think.  It allows you to specify a different device for a
queue member that app_queue will use to determine the state of an agent.  So,
you can still list a Local channel for dialing, but Asterisk will look at the
state of SIP/myphone, for example, to know whether the agent is busy or not.

Alternatively, if you would like to control the usability of an agent through
the dialplan, then you could use the DEVICE_STATE() function to create a custom
device state.  Then, you could list your custom "device" as what
app_queue
should look at before attempting to call the agent.

-- 
Russell Bryant
Senior Software Engineer
Open Source Team Lead
Digium, Inc.

On Sat, May 10, 2008 at 10:06 AM, Benoit Plessis <benoit at plessis.info>
wrote:
> Patrick a ?crit :
>> Can you please tell me where you found the backport?
>>
>> Thanks,
>> Patrick
>>
> Russel already sent the links:
>> Yes, this is also from 1.6, but an unsupported backport of
DEVICE_STATE(),
>> exists, as well.
>>
>> http://www.asterisk.org/node/48325
>>
>> http://www.asterisk.org/node/48360
>>
>
>
> --
> Benoit Plessis                                  +33 6 77 42 78 32
> <benoit at plessis.info>                           +33 4 67 28 06 96
>
>
Depending on the phone, the simplest and easiest way to handle this is
to set the phone to not accept call waiting.

Thanks,
Steve Totaro